I'm so excited to talk about Big Thunder Mountain Railroad, which makes its return after a lengthy remodel. It has been well executed and it's as fun as ever--though perhaps in a slightly less bumpy way--at least for the moment. We will cover not only the history of this mountain but of its sister mountains at Disneyland, Tokyo Disneyland and Disneyland Paris. My business partner, Mark David Jones, joins me to discuss the original opening of Big Thunder here at Magic Kingdom, where he was part of the opening crew. He emphasizes how the attraction was the starting point for massive changes that would emerge at Walt Disney World in the years that followed, making it the resort destination of the world. And of course I'll give you my play by play review of the attraction in its refurbished state. So join us as Big Thunder Mountain Railroad Returns.

Be sure to check out my latest endeavor, Disneyland Insights: Inspiration, Ideas & Magic for You and Your Organization.

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Disney Insights YouTube Page--Check it out and subscribe.

DisneyInsights.com--So many resources at our home site. Be sure to subscribe to receive notice of upcoming podcasts.

My newest book, A Century of Powerful Disney Insights, Volume I 1923-1973, The Walt & Roy Disney Years is available!

Also, check out my two of my other books, The Wonderful World of Customer Service at Disney and Disney, Leadership and You.

Also, for those examining other business benchmarks beyond Disney, check out Lead with Your Customer: Transform Culture and Brand Into World-Class Excellence.

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Check out Zanolla Travel to book your next vacation!

David & Leah Zanolla

ZanollaTravel.com Owner/Agents (309) 863-5469

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Performance Journeys

This podcast and post is provided by J. Jeff Kober and Performance Journeys, which celebrates more than 20 years as a training and development group bringing best in business ideas through books, keynotes, workshops, seminars and online tools to help you take your organization to the next level.

Want a Keynote Speaker? More than just nice stories, I offer proven insight and solutions having worked in the trench.

Need Consulting? I’ve worked for decades across the public, private and non-profit arena.

Need Support? We offer so many classroom, online, and other resources to help you improve your customer service delivery, leadership excellence, and employee engagement.

Contact us today, and let us help you on your Performance Journey!

For years I've been trying to talk my two good friends, John and Lori Scali into taking a Disney Cruise. They finally made that happen on the Disney Wish--and in Concierge no less! They are long-term Disney fans, and they offer us a very insightful review which we recorded at the Disney Vacation Club Island Tower at Disney's Polynesian Village & Bungalows, which they offer some thoughts on as well. Around the same time my wife and I were celebrating our wedding anniversary, which happens to be on May 4th--the same day Disney's Hollywood Studios would be the welcoming mat to thousands of Star Wars Fans who want to celebrate May the 4th be with you. Let me share the chaos of all that and what you may want to do differently next year--as it will be the 50th anniversary of the original Star Wars film which is where this holiday originates.

Be sure to check out my latest endeavor, Disneyland Insights: Inspiration, Ideas & Magic for You and Your Organization.

__________________________________________________

Disney Insights YouTube Page--Check it out and subscribe.

DisneyInsights.com--So many resources at our home site. Be sure to subscribe to receive notice of upcoming podcasts.

My newest book, A Century of Powerful Disney Insights, Volume I 1923-1973, The Walt & Roy Disney Years is available!

Also, check out my two of my other books, The Wonderful World of Customer Service at Disney and Disney, Leadership and You.

Also, for those examining other business benchmarks beyond Disney, check out Lead with Your Customer: Transform Culture and Brand Into World-Class Excellence.

_______________________________________________________

Check out Zanolla Travel to book your next vacation!

David & Leah Zanolla

ZanollaTravel.com Owner/Agents (309) 863-5469

_________________________________________________________

Performance Journeys

This podcast and post is provided by J. Jeff Kober and Performance Journeys, which celebrates more than 20 years as a training and development group bringing best in business ideas through books, keynotes, workshops, seminars and online tools to help you take your organization to the next level.

Want a Keynote Speaker? More than just nice stories, I offer proven insight and solutions having worked in the trench.

Need Consulting? I’ve worked for decades across the public, private and non-profit arena.

Need Support? We offer so many classroom, online, and other resources to help you improve your customer service delivery, leadership excellence, and employee engagement.

Contact us today, and let us help you on your Performance Journey!

So many things at Walt Disney World create magic for millions of guests. And yet there are those less than magical moments. I listened to a vlogcaster go on for an hour about everything wrong at Universal and Disney. Indeed, that individual not to be named seems really negative in most of his videos. But I have to admit there are a handful of things that could be improved upon, and I'm using those things to not only highlight, but to also remind us what is working right, or what could be done easily to make it right. We talk about one particular problem that affects all four parks and then pay attention to issues at three of the four Walt Disney World Parks--Magic Kingdom, Disney's Animal Kingdom and Disney's Hollywood Studios. Join us for 5 frustrations at Walt Disney World--and 5 things they're doing or could be doing right.

Be sure to check out my latest endeavor, Disneyland Insights: Inspiration, Ideas & Magic for You and Your Organization.

__________________________________________________

Disney Insights YouTube Page--Check it out and subscribe.

DisneyInsights.com--So many resources at our home site. Be sure to subscribe to receive notice of upcoming podcasts.

My newest book, A Century of Powerful Disney Insights, Volume I 1923-1973, The Walt & Roy Disney Years is available!

Also, check out my two of my other books, The Wonderful World of Customer Service at Disney and Disney, Leadership and You.

Also, for those examining other business benchmarks beyond Disney, check out Lead with Your Customer: Transform Culture and Brand Into World-Class Excellence.

_______________________________________________________

Check out Zanolla Travel to book your next vacation!

David & Leah Zanolla

ZanollaTravel.com Owner/Agents (309) 863-5469

_________________________________________________________

Performance Journeys

This podcast and post is provided by J. Jeff Kober and Performance Journeys, which celebrates more than 20 years as a training and development group bringing best in business ideas through books, keynotes, workshops, seminars and online tools to help you take your organization to the next level.

Want a Keynote Speaker? More than just nice stories, I offer proven insight and solutions having worked in the trench.

Need Consulting? I’ve worked for decades across the public, private and non-profit arena.

Need Support? We offer so many classroom, online, and other resources to help you improve your customer service delivery, leadership excellence, and employee engagement.

Contact us today, and let us help you on your Performance Journey!