Are your teams prepared for a customer’s worst day - when cybercrime turns a routine interaction into a crisis?

Charlotte Hooper, Head of Operations at The Cyber Helpline, shares how fraud, hacking, and online abuse affect real people, and what organisations can do to support them.

This episode uncovers the human impact of cybercrime and explores how businesses can protect trust by responding with clarity, empathy, and practical support.

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How do you transform a long-established financial platform into a digital experience fit for the next generation?

Leslee Ross is leading that challenge as Digital Waterfront Director at Scottish Widows.

In this episode, Leslee shares the inside story behind one of the most ambitious digital transformation efforts in UK financial services.

For nearly 200 years, Scottish Widows has been a trusted name in pensions, insurance, and investments. It is now part of Lloyds Banking Group, the UK’s biggest digital bank.

But with changing customer needs, rising digital expectations, and major societal wealth gaps, the team knew it was time for a refresh.

And at the helm of this push is their new CEO, Chira Barau, whose energetic leadership has been key to driving innovation.

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What’s the best way to protect your business from common cyber attacks?

Neil Furminger is Head of Cyber Essentials at the IASME Consortium.

He helps organisations adopt simple but effective security controls that protect against high-frequency digital threats.

In this episode, Neil explains the Cyber Essentials scheme, breaks down what’s still going wrong with UK cybersecurity, and shares practical tips any business can follow to reduce risk.

Learn more on our website.