Most people experience data protection as a pop-up to get past, not as part of being looked after - and that’s a problem for trust.

In this episode of Digital Customer Communications: Regulated, we’re joined by Catarina Santos and Caine Glancy from Data Protection People, consultants who see the reality of hundreds of frontline data protection queries every month.

Together, Catarina and Caine share how organisations can make data protection genuinely customer friendly at scale, from the wording in a privacy notice to the way you handle a breach email on a customers' worst day.

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AI promises the earth, but only disciplined teams turn it into dependable value in regulated spaces.

Mark Watson is CTO at ComplyAdvantage, a RegTech helping financial institutions detect and prevent financial crime with AI-driven tools.

In this conversation, Mark cuts through the noise to share what works, what doesn’t, and why measurement, explainability, and culture matter as much as models.

From reducing false positives to building auditable AI workflows, Mark explains how to move beyond hype towards trustworthy automation that stands up to regulation and makes life easier for customers.

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Security that prepares beats security that reacts - because resilience is built before alarms ever sound.

Debbie Janeczek is Chief Information Security Officer at ING.

Debbie leads ING’s global information security strategy, strengthening the organisation’s ability to anticipate threats, withstand disruption, and maintain customer trust.

In this episode, Debbie shares how to shift from reactive firefighting to intelligence-led resilience, how to use AI responsibly, and how to embed security into delivery so it becomes a value enabler rather than a blocker.

Learn more on our website.