Personalisation that uses AI at scale only works when it’s built on trusted data, sound governance, and experiences that feel human.

Allan Christian is Senior Vice President and General Manager - Engage at Precisely. He brings two decades of experience in communications and data, spanning HSBC, Pitney Bowes Software & Data, and MapInfo.

At Precisely, Allan has helped shape the delivery of hyper-personalised, compliant communications, powered by data integrity.

He's now turning his focus to intelligent interactivity - applying agentic AI to unify orchestration, decisioning, and design for real-time experiences.

In this episode, Allan explains how to harness first-party data for personalised communications without losing sight of trust or compliance.

Learn more on our website.

Are your teams prepared for a customer’s worst day - when cybercrime turns a routine interaction into a crisis?

Charlotte Hooper, Head of Operations at The Cyber Helpline, shares how fraud, hacking, and online abuse affect real people, and what organisations can do to support them.

This episode uncovers the human impact of cybercrime and explores how businesses can protect trust by responding with clarity, empathy, and practical support.

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How do you transform a long-established financial platform into a digital experience fit for the next generation?

Leslee Ross is leading that challenge as Digital Waterfront Director at Scottish Widows.

In this episode, Leslee shares the inside story behind one of the most ambitious digital transformation efforts in UK financial services.

For nearly 200 years, Scottish Widows has been a trusted name in pensions, insurance, and investments. It is now part of Lloyds Banking Group, the UK’s biggest digital bank.

But with changing customer needs, rising digital expectations, and major societal wealth gaps, the team knew it was time for a refresh.

And at the helm of this push is their new CEO, Chira Barau, whose energetic leadership has been key to driving innovation.

Learn more on our website.