Are your teams prepared for a customer’s worst day - when cybercrime turns a routine interaction into a crisis?

Charlotte Hooper, Head of Operations at The Cyber Helpline, shares how fraud, hacking, and online abuse affect real people, and what organisations can do to support them.

This episode uncovers the human impact of cybercrime and explores how businesses can protect trust by responding with clarity, empathy, and practical support.

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How do you transform a long-established financial platform into a digital experience fit for the next generation?

Leslee Ross is leading that challenge as Digital Waterfront Director at Scottish Widows.

In this episode, Leslee shares the inside story behind one of the most ambitious digital transformation efforts in UK financial services.

For nearly 200 years, Scottish Widows has been a trusted name in pensions, insurance, and investments. It is now part of Lloyds Banking Group, the UK’s biggest digital bank.

But with changing customer needs, rising digital expectations, and major societal wealth gaps, the team knew it was time for a refresh.

And at the helm of this push is their new CEO, Chira Barau, whose energetic leadership has been key to driving innovation.

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What’s the best way to protect your business from common cyber attacks?

Neil Furminger is Head of Cyber Essentials at the IASME Consortium.

He helps organisations adopt simple but effective security controls that protect against high-frequency digital threats.

In this episode, Neil explains the Cyber Essentials scheme, breaks down what’s still going wrong with UK cybersecurity, and shares practical tips any business can follow to reduce risk.

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How do you create digital experiences that truly serve every user - from HR leaders to employees - without losing sight of the bigger picture?

Lio Lopez-Welsh is the Chief Information and Digital Officer at Unum UK.

He joined the podcast to discuss how Unum builds digital platforms for a wide range of users - from employers and brokers to employees and their families.

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What would you do if your life depended on being online - but you couldn’t get access?

Vicky Stephen is tackling that question head-on at Virgin Money, where she works as Customer Vulnerability and Financial Inclusion Wellbeing Manager.

In this episode, Vicky shares how Virgin Money is helping to bridge the UK’s digital divide through community outreach, inclusive service design, and national partnerships.

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How do you build lasting relationships with an audience as broad as the UK population?

Deborah Perkins, Member Proposition Director at Nest Pensions, joined us to discuss how Nest navigates the unique challenges of engaging and supporting auto-enrolled pension scheme members.

Deb shares how Nest uses behavioural science, testing, and new digital platforms like its app to personalise experiences for over 13 million members - many of whom have little initial interest in their pensions.

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Is your financial crime strategy keeping pace with smarter, faster, evolving threats?

Matt Beattie, Co-Founder of Beyond FS, joins the podcast to explore how financial crime is changing and what it takes for organisations to stay ahead of it.

Matt shares why traditional approaches won’t work in today’s environment, where threats are powered by advanced technology and regulations are racing to keep up.

In this episode, we explore the growing complexity of financial crime, how AI is being used on both sides of the fight, and why a people-first, risk-led strategy is essential to modern prevention programmes.

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What if your customers were unknowingly caught in a criminal network - all for doing a friend a favour?

Stephen Dalton, Director of Intelligence at Cifas, joins us to unpack one of the most hidden and dangerous fraud threats facing consumers and businesses today: money muling.

We explore how criminals exploit individuals to launder stolen funds, and how regulated organisations can protect customers before they're caught in the crossfire.

From romance scams to fake jobs, money mules are being recruited in increasingly deceptive ways.

Stephen shares new data and expert advice to help financial firms, advisers, and regulated businesses educate, detect, and prevent the spread of this fast-growing risk.

Learn more on our website.