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What happens when a coaching conversation completely falls flat? In this episode, Zach Hensrude reflects on the worst coaching appointment he’s ever had—and the powerful leadership lesson it left behind.

Leaders often think they must say more, give more advice, or solve the problem. But real transformation happens when we learn to listen deeply.

Zach breaks down the 4 pillars of powerful leadership listening:

1. Be Present – Your focus is the gift.
2. Ask Clarifying Questions – Not to guide, but to understand.
3. Facilitate Self-Discovery – Help them find their own answers.
4. If They Can’t Self-Discover… Help them unpack what’s getting in the way.

If you’ve ever left a conversation wondering, “What just happened?”—this one’s for you.

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What do you do when leadership punches you in the gut—and you feel like you’ve totally failed?

In this raw and honest episode, Zach Hensrude shares what it’s like to hit that wall of self-doubt and disappointment, when the only words in your head are, “I suck.” Instead of sugarcoating it, Zach walks through a powerful 4-step reflection process his coach taught him that reframes failure and turns tough moments into leadership growth:

1. Write down the facts.
2. Ask yourself: How do I feel?
3. Challenge: Is that feeling even true?
4. Clarify: What outcome did I actually want?

This is the episode every leader needs—not when everything’s going right, but when it all feels like it’s falling apart.