What does it take for a team to kick four goals in the last four minutes of a grand final and win? In this episode, I'm joined by Charles Kovess, Australasia's Passion Provocateur (and my husband), to unpack the lessons from the Brisbane Lions' extraordinary 2026 AFL Grand Final win and what they mean for your dental practice.

We talk about the two words behind the Lions' success, brotherhood and belief, and why coach Chris Fagan's love of developing people matters so much. Charles explains the difference between skill mistakes and attitude mistakes, why the best businesses hire for attitude, and a simple "most valuable mistake" idea you can bring into your huddles and team meetings this week. We also look at why your team will only care for your patients as much as they feel cared for themselves, and why that has to start with the practice owner.

If you'd like more of Charles' insights, visit https://charleskovess.com/ or search for The Charles Kovess Show on YouTube https://www.youtube.com/@CharlesBKovess

Interested in taking your personal, team, and dental practice to the next level? Contact Julie and Ameena today to explore the possibilities for growth and success!

Visit our website, Dental Business Mastery, at https://dentalbusinessmastery.com.au/, and book a complimentary, obligation-free Discovery Call to discuss your specific needs and goals. Schedule your call here: https://tidycal.com/3l298p1/30-minute-meeting

If you have any questions or would like more information, feel free to contact us via email at info@dentalbusinessmastery.com.au.

Julie welcomes back Rebecca (Bec) Van Zutphen and Dr Heath Fraser, co-founders of AirSmile, for their first appearance since 2021.

A lot has changed since then. AirSmile started as a patient-facing marketplace connecting people with dentists (now sitting at over 15,000 patients), and has since expanded into secure, compliant ways for practices to send sensitive patient information.

The conversation covers two newly launched features: a digital record release tool that replaces the old paper form and email chase-up when requesting patient records from another practice, and a secure correspondence platform built for sending x-rays, treatment plans and other sensitive data without relying on non-compliant tools like Dropbox or standard email.

Bec and Heath unpack just how exposed dental practices are when it comes to data breaches (healthcare tops the list of notifiable breaches in Australia), why human error accounts for so many of them, and why the old habits of emailing records around are riskier than most practices realise.

They also touch on what's ahead for hyper-compliance in healthcare and why building secure systems now will save a lot of pain later.

Find out more at airsmile.com.au

Interested in taking your personal, team, and dental practice to the next level? Contact Julie and Ameena today to explore the possibilities for growth and success!

Visit our website, Dental Business Mastery, at https://dentalbusinessmastery.com.au/, and book a complimentary, obligation-free Discovery Call to discuss your specific needs and goals. Schedule your call here: https://tidycal.com/3l298p1/30-minute-meeting

If you have any questions or would like more information, feel free to contact us via email at info@dentalbusinessmastery.com.au.

Julie sits down with Dr Simon Franks of Insight Dental Consulting, a dentist with 25 years in the industry and a growing side career pulling apart the numbers behind dental practice profitability.

After a failed attempt to buy up ten practices (COVID had other plans), Simon and his colleague Jeremy ended up assessing the financials of over a hundred dental businesses, and what they found was eye-opening. Fees have stayed flat against inflation for decades while wages, equipment and marketing costs have climbed, and even practices turning over a million dollars can leave an owner unable to take a day off.

Find out more about Simon's work at Insight Dental Consulting: https://insightdentalconsulting.com.au/

Interested in taking your personal, team, and dental practice to the next level? Contact Julie and Ameena today to explore the possibilities for growth and success!

Visit our website, Dental Business Mastery, at https://dentalbusinessmastery.com.au/, and book a complimentary, obligation-free Discovery Call to discuss your specific needs and goals. Schedule your call here: https://tidycal.com/3l298p1/30-minute-meeting

If you have any questions or would like more information, feel free to contact us via email at info@dentalbusinessmastery.com.au.