『Defining Hospitality』のカバーアート

Defining Hospitality

Defining Hospitality

著者： Dan Ryan
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概要

 Welcome to Defining Hospitality, the podcast focused on highlighting the most influential figures in the hospitality industry. In each episode we provide 1 on 1, in depth interviews with experts in the industry to learn what hospitality means to them. We feature expert advice on working in the industry, behind the scenes looks at some of your favorite brands, and in depth explorations of unique hospitality projects. Defining Hospitality is hosted by Founder and CEO of Agency 967, Dan Ryan. With over 30 years of experience in hospitality, Dan brings his expertise and passion to each episode as he delves into the latest trends and challenges facing the industry. Episodes are released every week on Wednesday mornings. To listen to episodes, visit https://www.defininghospitality.live/ or subscribe to Defining Hospitality wherever you get your podcasts.Copyright 2021 All rights reserved. アート 旅行記・解説 社会科学
エピソード
  • The Human Side of Hospitality - Chelsea Hershelman - Coral Tree Hospitality - Episode # 236

    The Human Side of Hospitality - Chelsea Hershelman - Coral Tree Hospitality - Episode # 236
    2026/01/28

    Can empathy, curiosity, and a willingness to run toward the fire reshape how leaders design experiences, and careers, in hospitality?


    In this episode of Defining Hospitality, Dan Ryan sits down with Chelsea Hershelman, VP of Design and Development at Coral Tree Hospitality, to unpack hospitality as an empathetic act and leadership as influence, not authority. From designing for neurodiversity and stressed-out arrivals to taking leaps of faith across a non-linear career path, Chelsea shares how curiosity, courage, and human-centered thinking drive better spaces, stronger teams, and more meaningful guest experiences, without needing perfect credentials or traditional titles.


    Takeaways:

    • Hospitality starts with empathy, not aesthetics. Great experiences are built by considering the full ecosystem and designing for emotional states, not just how a space looks in photos.
    • The most effective leaders rely on influence, not authority. By building relationships, using humor to help teams “unclench,” and knowing when to listen versus decide.
    • Curiosity beats credentials every time. A background in art history, procurement, and project management became an asset, not a liability, because transferable skills opened doors others never saw.
    • Running toward problems builds momentum and trust. Reframing crises as opportunities to shine, and celebrating quick wins can energize complex projects and establish you as someone who thrives in the arena.
    • Balance isn’t static, it evolves. Sustained leadership requires knowing when to push and when to “take a knee,” prioritizing physical and mental health, and giving yourself grace as your definition of success changes over time.


    Quote of the Show:

    “To lead by influence is listening, staying curious and asking good questions.” - Chelsea Hershelman


    Links:

    • LinkedIn: https://www.linkedin.com/in/chelsea-hershelman-a0639656/
    • Company website: https://www.coraltreehospitality.com/


    Shout Outs:

    • 3:27 - Coral Tree Hospitality https://www.coraltreehospitality.com/
    • 19:47 - Ace Hotels https://acehotel.com/
    • 20:43 - NEWH https://newh.org/
    • 20:48 - Colorado Hotel & Lodging Association https://www.chla.com/
    • 25:44 - The National Park Service https://www.nps.gov/index.htm
    • 29:01 - Brené Brown https://brenebrown.com/
    • 29:56 - The Rotary Club https://www.rotary.org/en
    • 32:57 - Daring Greatly https://brenebrown.com/book/daring-greatly/
    • 33:06 - Theodore Roosevelt https://www.whitehousehistory.org/bios/theodore-roosevelt
    • 44:40 - Outbound Hotels https://outboundhotels.com/
    • 53:51 - Hilton https://www.hilton.com/en/


    🏨✨ Defining Hospitality is Sponsored by Berman Falk https://www.bermanfalk.com/ - Check out their impact page! 🌍🌱 https://www.bermanfalk.com/impact/


    Ways to Tune In:

    • Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPX
    • Apple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386
    • Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1s
    • Amazon Music: ​​https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419
    • Transistor: https://www.defininghospitality.live/
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    57 分
  • Leading Through Exploration and Service - Richard Wiese - The Explorer’s Club - Episode # 235

    Leading Through Exploration and Service - Richard Wiese - The Explorer’s Club - Episode # 235
    2026/01/21
    Can exploration, storytelling, and service to others redefine what hospitality really means and why does it start at home?In this episode of Defining Hospitality, Dan Ryan sits down with Richard Wiese, President of The Explorers Club, Emmy Award–winning TV host, and lifelong explorer. Their conversation spans far beyond travel, unpacking hospitality as a human instinct rooted in curiosity, generosity, and connection. From backyard foraging mishaps to Apollo astronauts’ moon-bound navigation, Richard shares how exploration, conservation, and volunteerism shape leadership, culture, and meaningful guest experiences, without relying on luxury or exotic destinations.Takeaways:True hospitality is expressed through universal human languages, food, music, nature, and storytelling, rather than thread count or material luxury.Exploration isn’t about distance; it’s about curiosity. You don’t need Everest or the Serengeti to explore, birding in a city park or foraging in your backyard can spark the same sense of wonder and connection.Leadership means amplifying others, not yourself. Through initiatives like Explorers Club 50, you can challenge leaders to shift from “look at me” to “look who I found,” using their platforms to spotlight emerging changemakers.Small, consistent service creates outsized impact. Whether dedicating 5% of your time to volunteerism or starting a local composting effort, sustained small actions, modeled by Richard and Nikki Wiese, can scale into global change.Everything has a story, from a pencil to a hotel lobby; sharing those narratives authentically deepens emotional connection and transforms experiences into lasting memories.Quote of the Show:“Part of the perspective of exploration is also seeing something that you've seen often through a new set of eyes." - Richard WieseLinks:LinkedIn: https://www.linkedin.com/in/richard-wiese/ Instagram: https://www.instagram.com/richardwiese/?hl=en Born to Explore Website: https://www.borntoexplore.net/ The Explorer’s Club Website: https://www.explorers.org/ Shout Outs:4:11 - Apollo 13 https://www.imdb.com/title/tt0112384/ 4:28 - Neil Armstrong https://www.nasa.gov/humans-in-space/astronauts/former-astronauts/former-astronaut-neil-a-armstrong/ 6:04 - Mount Kilimanjaro https://www.climbing-kilimanjaro.com/ 8:45 - National Geographic https://www.nationalgeographic.com/ 8:58 - Jane Goodall https://janegoodall.org/ 11:01 - Buzz Aldrin https://www.nasa.gov/wp-content/uploads/2016/01/aldrin_buzz.pdf 11:06 - Prince Albert of Monaco https://www.palais.mc/en/princely-family/h-s-h-prince-albert-ii/biography-1-5.html 13:19 - Brown University https://www.brown.edu/ 23:09 - The Emmys https://theemmys.tv/ 31:00 - Rolex https://www.rolex.com/en-us 31:02 - Microsoft https://www.microsoft.com/en-us 31:27 - Armani Hotel, Dubai https://www.armanihotels.com/en/hotels/armani-hotel-dubai/ 33:37 - The Eiffel Tower https://parisjetaime.com/eng/culture/la-tour-eiffel-p3486 41:41 - The James Beard Foundation https://www.jamesbeard.org/ 42:53 - The Africa Foundation https://africafoundation.org/ 44:13 - Abercrombie and Fitch https://www.abercrombie.com/shop/us 49:17 - BBC https://www.bbc.com/ 🏨✨ Defining Hospitality is Sponsored by Berman Falk https://www.bermanfalk.com/ - Check out their impact page! 🌍🌱 https://www.bermanfalk.com/impact/ Ways to Tune In: Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPXApple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1sAmazon Music: ​​https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419Transistor: https://www.defininghospitality.live/
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    57 分
  • The Future of Hospitality Is Intelligent Tech - John Duffield - Radical Innovation - Episode # 234

    The Future of Hospitality Is Intelligent Tech - John Duffield - Radical Innovation - Episode # 234
    2026/01/14
    How will AI, biometrics, and healthcare thinking redefine hospitality, and what does the future of truly personalized guest experience look like?In this episode, Dan Ryan sits down with John Duffield, a Speaker at Signal Two and an Advisory Board Member at Radical Innovation. They have a wide-ranging conversation on the intersection of hospitality, healthcare, and emerging technology. Drawing from his patient experience at Cleveland Clinic and his work at the forefront of AI and biometric innovation, John introduces the concept of “living intelligence,” the convergence of AI, sensors, and biometrics that enables environments to adapt in real time to how guests actually feel.Takeaways:Hospitality and healthcare are deeply connected. Both industries serve people during vulnerable moments, and both succeed when personalization, empathy, and care are prioritized. AI combined with biometrics and sensors can create environments that adapt in real time, adjusting lighting, temperature, nutrition, and schedules based on how guests are actually feeling, not static preferences.Guests are willing to share personal and biometric data when the value exchange is clear, immediate, and user-controlled. Privacy must be transparent, opt-in, and flexible, more like “airplane mode” than all-or-nothing consent.Smaller scale, faster decision-making, and closer guest relationships make independents and luxury properties ideal testing grounds for advanced technology, insights that will eventually scale to larger brands.The best tech disappears into the experience, enhancing how guests feel without being noticed. Responsible AI development, clear guardrails, and human-centered design are essential to avoid repeating past digital mistakes.Quote of the Show:“Do you want to sit in the status quo and hope that you just survive and thrive? Or do you want to lean into what's next in this next phase of guest experience?" - John DuffieldLinks:LinkedIn: https://www.linkedin.com/in/johnjduffield/ The Signal Two Website: https://thesignaltwo.com/ Personal Website: https://thejohnduffield.com/ The Future Patient Website: https://thefuturepatient.com/ Shout Outs:3:17 - Javits Center, New York https://javitscenter.com/ 3:18 - BDNY (Boutique Design New York) https://bdny.com/ 7:07 - Cleveland Clinic https://my.clevelandclinic.org/ 9:05 - Mayo Clinic https://www.mayoclinic.org/ 9:08 - Memorial Sloan Kettering https://www.mskcc.org/ 10:55 - Hartford Healthcare https://hartfordhealthcare.org/ 12:19 - New York Presbyterian https://www.nyp.org/ 14:17 - Apple Watch https://www.apple.com/watch/ 15:29 - South by Southwest https://sxsw.com/ 18:25 - Whoop https://www.whoop.com/us/en/ 18:27 - Oura Ring https://ouraring.com/ 26:28 - Equinox Hotels https://equinox-hotels.com/ 30:15 - BCG (Boston Consulting Group) https://www.bcg.com/ 30:16 - Google https://www.google.com/ 33:13 - LVMH https://www.lvmh.com/en 33:51 Apple https://www.apple.com/ 34:45 - Pepsi https://www.pepsico.com/ 36:43 - SHA Wellness https://shawellness.com/en/ 42:36 - Snoop Dog https://en.wikipedia.org/wiki/Snoop_Dogg 42:37 - Martha Sterwart https://en.wikipedia.org/wiki/Martha_Stewart 42:49 - Hilton https://www.hilton.com/en/ 42:50 - Paris Hilton https://en.wikipedia.org/wiki/Paris_Hilton 42:53 - Formula One https://www.formula1.com/ 43:22 - Four Seasons Hotels https://www.fourseasons.com/ 45:56 - ATM Dubai (Arabian Travel Market) https://www.wtm.com/atm/en-gb.html#/ 46:44 - Boeing https://www.boeing.com/ 51:39 - Taylor Swift https://www.taylorswift.com/ 54:05 - Terminator 2: Judgement Day https://www.imdb.com/title/tt0103064/ 🏨✨ Defining Hospitality is Sponsored by Berman Falk https://www.bermanfalk.com/ - Check out their impact page! 🌍🌱 https://www.bermanfalk.com/impact/ Ways to Tune In: Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPXApple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1sAmazon Music: ​​https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419Transistor: https://www.defininghospitality.live/
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    1 時間 3 分
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