Dave Wright: Why Most Companies Get Zero ROI From AI
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Dave Wright: Why Most Companies Get Zero ROI From AI
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Frank Cottle sits down with Dave Wright, Chief Innovation Officer at ServiceNow and co-author of Infinite: How Visionary Leaders Transform Today's Businesses into AI-Forward Companies, to dig into why so many companies are pouring money into AI and getting almost nothing back. Dave's argument: most companies aren't failing at AI because of the technology — they're failing because they're using it to automate the same broken workflows they already had, instead of rethinking the workflow itself. Frank pushes back with his own company's playbook: rewriting 130 job descriptions from scratch, doubling productivity with the same headcount, and giving guardrails to the people instead of the AI. The two also get into revenue-per-employee at AI-native companies, Ford's very public AI-quality-control stumble, why five generations of workers are adopting AI so differently, and whether "human-in-the-loop" is already outdated thinking.