In this episode, Jonathan sits down with Annel Duckels, who leads worldwide commercialization learning at Bristol Myers Squibb, to talk about modernizing pharma training through data and AI.

• Annel's unconventional path into pharma L&D after a career in mining and heavy engineering — and what that industry taught her about listening to frontline workers
• Why pharma lagged decades behind other industries in training technology, and what that reveals about corporate priorities
• Moving past "check-the-box" training: building programs from the bottom up instead of top down
• Designing individualized learning experiences instead of one-size-fits-all content
• How AI creates a "safe space" for reps to practice and get anonymous, judgment-free feedback
• Why clean CRM and call-note data is the invisible foundation of every AI training strategy
• How AI is changing HCP engagement as physicians increasingly self-serve medical literature
• Using AI to scale and personalize learning content development
• Giving reps granular, per-conversation performance feedback — beyond what any manager could deliver manually
• A look ahead: what pharma L&D and field enablement could look like a year from now

Pharma Sessions is hosted by Jonathan Kaskey

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