In this episode, Chandni Gupta joins Professor Sally Gainsbury in exploring where persuasion ends and deceptive design begins, what Australia can learn from other jurisdictions, and why regulation matters when consumers are navigating platforms shaped by information asymmetry and commercial incentives.

Chandni is Deputy CEO and Digital Policy Director at the Consumer Policy Research Centre and a 2023 Churchill Fellow. Her research has built Australia’s leading evidence base on deceptive design: the features embedded in websites and apps that steer choices in ways that benefit businesses rather than consumers.

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Show notes and links:

• Made to Manipulate: Protecting Consumers in Digital Markets (Chandni Gupta's Churchill Fellowship Report) https://apo.org.au/node/330919

• Australian Government reforms on Unfair Business Practices / Dark Patterns https://treasury.gov.au/consultation/c2024-466491

• Duped by Design: Manipulative Online Design https://cprc.org.au/report/duped-by-design-manipulative-online-design-dark-patterns-in-australia/

• Consumer Policy Research Centre – Digital Consumer Research https://cprc.org.au/wp-content/uploads/2021/12/Digital-checkout-final.pdf

Books

• Deceptive Patterns — Harry Brignull https://deceptive.design/

• Hooked: How to Build Habit Forming Products — Nir Eyal https://www.nirandfar.com/hooked/

• Indistractable — Nir Eyal https://www.nirandfar.com/indistractable/

Podcasts

• I've Got Questions — Sinead Bovell https://open.spotify.com/show/0PBDy9jiLEikDvF6JCWejE