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  • 143. 4 Reasons Hiring Managers Skip Your CSM Resume (And How to Fix Them)

    143. 4 Reasons Hiring Managers Skip Your CSM Resume (And How to Fix Them)
    2026/10/21
    Your CSM resume could be getting rejected in seconds, even when you're perfectly qualified for the job.After reviewing over 1,400 Customer Success resumes and working directly with hiring managers, I've seen the same four mistakes costing qualified candidates interviews.In this episode, I'm breaking down what recruiters actually look for, why your experience and results might not be standing out, and four specific changes you can make to your resume to stop blending in with hundreds of other applicants.If you want to turn your CSM resume into one that grabs a hiring manager's attention, shows exactly what makes you different, and helps you land more interviews, hit play and let’s dive in.And if you're ready to actually make these changes to your resume, join me for my FREE live CSM Resume Working Session on October 27th, where we'll make all four edits together so you can stop getting overlooked and start landing more interviews. Save your spot HERE!0:40 – Why Qualified CSMs Get Rejected Before Getting an Interview4:36 – Four Resume Edits That Can Help You Land More Interviews6:05 – The Missing Information That Gets Your Resume Overlooked9:26 – How to Stand Out When Other Candidates Have Similar Experience10:01 – Why Your CSM Resume Needs Numbers to Prove Your Impact12:12 – What to Do When You Don't Have Access to Your Metrics14:20 – Why Your Best Results Might Not Impress Hiring Managers16:10 – The Biggest Mistake Making Your Resume Sound Like Everyone Else's19:13 – How to Show What Makes You Different From Other CSMs24:10 – Why It's So Hard to Communicate Your Own Value on a ResumeFREEBIES & RESOURCES:🛎️ Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE🛎️ Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume🛎️ Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself🛎️ Learn how to Master Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioralCONNECT WITH ME:❤️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/💭 Got any questions? Send me an email at support@carlyagar.comHEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode143FOLLOW & REVIEW:Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:👉🏻 Hit the FOLLOW button so you don't miss out on any new episodes when they drop👉🏻 And either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!This helps me reach more customer success pros who need these insights.Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.New episodes drop every Wednesday!Mentioned in this episode:FREE RESUME WORKING SESSION: Tired of applying for Customer Success jobs and hearing crickets? Join me on October 27th for a FREE live session where we’ll make 4 major edits to your resume to help you stand out and land more interviews! Save your seat: https://customer-success-career.captivate.fm/fixresume
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    28 分
  • 142. Overqualified for Some CSM Jobs, Underqualified for Others? How to Decide Which Roles to Apply For

    142. Overqualified for Some CSM Jobs, Underqualified for Others? How to Decide Which Roles to Apply For
    2026/10/14
    Are you applying for CSM roles feeling either overqualified or underqualified and wondering where you actually fit?In this episode, I’m breaking down how to decide which roles are actually worth your time, why job titles matter way less than you think, and the three things I want you looking at before you apply. I’ll also walk you through when being overqualified is totally fine and how to tell when an underqualified role is still within reach.You’ll walk away knowing where to focus your job search instead of wasting time on roles that aren’t the right fit.If you want to apply more strategically and feel confident about the roles you’re targeting, hit play and let’s get into it.And if you’re tired of second guessing which CSM roles are actually worth your time, apply for coaching HERE and let’s build a job search strategy around the right roles for you.0:57 – Why CSM Job Titles Matter Less Than You Think4:23 – How to Know If You Should Apply When You’re Overqualified6:01 – Why Your Current Life Phase Should Shape Your Job Search10:55 – How to Know When Being Underqualified Is Too Much of a Stretch12:17 – Why Enterprise Experience Does Not Automatically Qualify You for Scaled Roles14:06 – Which Experience Gaps Are Actually Worth Stretching For17:38 – The Simple Two Out of Three Rule for Choosing CSM RolesFREEBIES & RESOURCES:🛎️ Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE🛎️ Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume🛎️ Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself🛎️ Learn how to Master Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioralCONNECT WITH ME:❤️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/💭 Got any questions? Send me an email at support@carlyagar.comHEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode142FOLLOW & REVIEW:Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:👉🏻 Hit the FOLLOW button so you don't miss out on any new episodes when they drop👉🏻 And either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!This helps me reach more customer success pros who need these insights.Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.New episodes drop every Wednesday!Mentioned in this episode:FREE RESUME WORKING SESSION: Tired of applying for Customer Success jobs and hearing crickets? Join me on October 27th for a FREE live session where we’ll make 4 major edits to your resume to help you stand out and land more interviews! Save your seat: https://customer-success-career.captivate.fm/fixresume
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    23 分
  • 141. 3 CSM Interview Presentation Mistakes That Get You Cut in the Final Round

    141. 3 CSM Interview Presentation Mistakes That Get You Cut in the Final Round
    2026/10/07
    What if the thing costing you the job in your final round interview presentation is something you don’t even realize you’re doing?I reviewed around 60 coaching calls with Customer Success job seekers preparing for final round presentations and the same three mistakes kept showing up.In this episode, I’m breaking down exactly what they are, how to show the hiring team how you actually think and make decisions, and the subtle difference between presenting to a panel and showing them what you’d be like in front of a real customer.Plus, I’m also sharing two bonus tips that can instantly make your presentation stronger and help you catch the small details that are incredibly easy to miss.If you want to walk into your next final round presentation knowing exactly how to stand out and prove you can do the job, hit play and let’s dive in.And if you have a final round interview coming up and want a coach in your corner to review your deck, perfect your talk track, and help you stand out, apply for coaching HERE.0:45 – The 3 Final Round Presentation Mistakes CSMs Keep Making1:45 – Why Giving Options Without Taking a Clear Stance Can Hurt Your Presentation7:58 – Why Your Talk Track Matters More Than the Perfect Slide Deck11:55 – The Difference Between Presenting and Running a Customer Meeting17:35 – How to Sound More Confident by Talking Like You Already Have the Job19:35 – Why You Should Treat the Interview Prompt Like a Grading RubricOTHER EPISODES YOU’LL LOVE:🎙️Episode 127: AI Won't Replace You as a CSM (But It Does Raise the Bar) with Dan EnnisFREEBIES & RESOURCES:🛎️ Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE🛎️ Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume🛎️ Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself🛎️ Learn how to Master Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioralCONNECT WITH ME:❤️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/💭 Got any questions? Send me an email at support@carlyagar.comHEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode141FOLLOW & REVIEW:Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:👉🏻 Hit the FOLLOW button so you don't miss out on any new episodes when they drop👉🏻 And either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!This helps me reach more customer success pros who need these insights.Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.New episodes drop every Wednesday!
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    22 分
  • 140. First 90 Days as a CSM: 5 Things That Make Your Manager Think "Good Hire"

    140. First 90 Days as a CSM: 5 Things That Make Your Manager Think "Good Hire"
    2026/09/30

    Landing the job is one thing. Proving they made the right decision hiring you is another.

    In this episode, I’m breaking down five things every CSM should do in their first 90 days to make a really good impression and set themselves up for success in the long run. I’m sharing how to figure out what you’re actually measured on, get up to speed faster, build relationships before you need them, use being new to your advantage, and start tracking the work that could help you land future promotions and raises.

    If you want to crush your first 90 days without constantly wondering whether you’re doing enough, hit play and get these five things done.

    0:44 – Why Landing the Job Is Only the Beginning

    2:04 – How to Know What You’re Actually Measured On

    3:04 – The One Question to Ask in Your First Week

    5:02 – How to Learn the Product Faster Than Anyone Else

    12:36 – How to Use Being New to Your Advantage

    14:43 – Why Asking Questions Actually Builds Customer Trust

    17:43 – The Career Habit You Should Start on Day One

    19:10 – How Tracking Your Wins Can Help You Get Promoted

    FREEBIES & RESOURCES:

    🛎️ Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE

    🛎️ Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume

    🛎️ Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself

    🛎️ Learn how to Master Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral

    CONNECT WITH ME:

    ❤️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/

    💭 Got any questions? Send me an email at support@carlyagar.com

    HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode140

    FOLLOW & REVIEW:

    Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:

    👉🏻 Hit the FOLLOW button so you don't miss out on any new episodes when they drop

    👉🏻 And either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!

    This helps me reach more customer success pros who need these insights.

    Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.

    New episodes drop every Wednesday!
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    23 分
  • 139. 5 Mistakes CSMs Make in the First 5 Minutes of an Interview

    139. 5 Mistakes CSMs Make in the First 5 Minutes of an Interview
    2026/09/23

    That 15 minute recruiter screen you thought was just a casual conversation could be the exact reason you’re not making it to the next round.

    In this episode, I’m breaking down the five most common mistakes I see CSMs make in those first few minutes and how to avoid them. I’ll show you how to build rapport, structure your background without rambling, make it extremely easy for the recruiter to say yes to you, and prepare without sounding overly rehearsed.

    The good news is these aren’t things that require another year of experience or a new skill. They’re little things you can fix literally today. If you want to give yourself the best shot at moving forward to the next round, hit play and let’s get into it.

    Want to make it easy for recruiters to say yes to you? Grab my free Sell Yourself masterclass HERE to learn how to position your experience around exactly what they’re looking for.

    0:01 – What Happens When You Underestimate the Recruiter Screen

    4:19 – The Biggest Mistake Candidates Make Before the Interview Even Starts

    7:55 – The Step-by-Step Structure That Gets You Past Recruiters

    12:17 – Why Most Candidates Make It Hard for Recruiters to Say Yes

    16:01 – The Silent Killer: Talking At Recruiters Instead of With Them

    18:12 – Why Sounding Too Memorized Destroys Your Chances

    FREEBIES & RESOURCES:

    🛎️ Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE

    🛎️ Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume

    🛎️ Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself

    🛎️ Learn how to Master Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral

    CONNECT WITH ME:

    ❤️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/

    💭 Got any questions? Send me an email at support@carlyagar.com

    HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode139

    FOLLOW & REVIEW:

    Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:

    👉🏻 Hit the FOLLOW button so you don't miss out on any new episodes when they drop

    👉🏻 And either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!

    This helps me reach more customer success pros who need these insights.

    Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.

    New episodes drop every Wednesday!
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    23 分
  • 138. LinkedIn Profile Tips for CSMs: 3 Tweaks That Get You Interviews

    138. LinkedIn Profile Tips for CSMs: 3 Tweaks That Get You Interviews
    2026/09/16

    You could be the perfect CSM for a role and still never hear from the recruiter simply because your LinkedIn profile isn’t optimized the right way.

    In this episode, I’m breaking down the three things that need to happen before a recruiter reaches out to you on LinkedIn. I’ll show you how to actually show up in recruiter searches, what makes someone want to click on your profile, and the simple tweaks that can help sell them on what they see once they get there.

    If you want recruiters coming to your inbox with roles you’re actually excited about, hit play and make these updates today.

    And if you’re ready to stop guessing your way through your job search, apply for 1:1 coaching HERE and let’s get you landing roles you’re actually excited about.

    0:01 – Why Most LinkedIn Profiles Never Get Recruiter Attention

    2:45 – How Recruiters Really Search for Candidates on LinkedIn

    5:10 – The Single Biggest Mistake in Your LinkedIn Skills Section

    13:43 – The Headline Formula That Gets You Noticed Instantly

    18:34 – Why Copying Your Resume Kills Your LinkedIn Profile

    21:19 – How to Use Recommendations to Instantly Boost Credibility

    23:31 – Does the “Open to Work” Banner Really Hurt Your Chances?

    FREEBIES & RESOURCES:

    🛎️ Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE

    🛎️ Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume

    🛎️ Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself

    🛎️ Learn how to Master Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral

    CONNECT WITH ME:

    ❤️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/

    💭 Got any questions? Send me an email at support@carlyagar.com

    HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode138

    FOLLOW & REVIEW:

    Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:

    👉🏻 Hit the FOLLOW button so you don't miss out on any new episodes when they drop

    👉🏻 And either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!

    This helps me reach more customer success pros who need these insights.

    Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.

    New episodes drop every Wednesday!
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    30 分
  • 137. How to Prove ROI to Your Customers (4 EASY Steps)

    137. How to Prove ROI to Your Customers (4 EASY Steps)
    2026/09/09

    If you can’t put a number on the value you’re creating for your customers, you’re going to struggle to prove why they should keep paying for it.

    That’s why in this episode, I’m breaking down a simple framework every CSM can use to calculate and present ROI, even if your product feels impossible to measure. I’ll walk you through how to identify where your product is creating financial value, turn that value into actual numbers, and confidently present your math without worrying that someone is going to poke holes in it.

    You’ll walk away knowing how to make stronger renewal and expansion conversations while building a skill that can help you stand out as a Customer Success Manager. If you want to prove your impact with numbers that actually mean something, hit play and let’s dive in.

    1:09 – How to Tie Product Usage to Real ROI Numbers

    4:05 – The Three ROI Categories: Time, Money, Protection

    6:09 – The Simple Math Behind Powerful ROI Stories

    8:47 – How to Kill Skepticism by Calling Out Your Own Numbers

    11:05 – A Step-by-Step ROI Example for Sales Tools

    13:32 – Making ROI Tangible for “Hard to Measure” Products

    17:08 – The Career Benefits of Presenting ROI Like a Pro

    21:01 – Why Showing ROI Makes You Stand Out in Interviews

    23:10 – ROI Homework for Every Level of Customer Success Pro

    OTHER EPISODES YOU’LL LOVE:

    🎙️Episode 136: 5 Ways the CSM Role is Changing in 2026 (Beyond the Obvious Stuff)

    FREEBIES & RESOURCES:

    🛎️ Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE

    🛎️ Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume

    🛎️ Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself

    🛎️ Learn how to Master Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral

    CONNECT WITH ME:

    ❤️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/

    💭 Got any questions? Send me an email at support@carlyagar.com

    HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode137

    FOLLOW & REVIEW:

    Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:

    👉🏻 Hit the FOLLOW button so you don't miss out on any new episodes when they drop

    👉🏻 And either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!

    This helps me reach more customer success pros who need these insights.

    Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.

    New episodes drop every Wednesday!
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    26 分
  • 136. 5 Ways the CSM Role is Changing in 2026 (Beyond the Obvious Stuff)

    136. 5 Ways the CSM Role is Changing in 2026 (Beyond the Obvious Stuff)
    2026/09/02
    Everyone’s talking about how the CSM role is changing, but what are companies actually looking for in 2026?I analyzed 25 CSM job descriptions from 2025 and 2026, and there were some really interesting patterns that I don’t hear enough people talking about. I’m breaking down what’s changing around AI, commercial experience, scaled CS and customer value, plus two things I hear CSMs lead with all the time that might actually make you sound a little outdated.You’ll walk away knowing which skills are becoming more valuable and how to position your experience for where CS is headed next. If you want to stay competitive and make smarter moves in your customer success career, hit play and let’s dive in.And if you feel like you have the right experience but aren’t sure how to position it for what companies want today, apply for coaching HERE and let’s repackage your experience together.0:01 – Why the CSM Job Description Has Changed So Dramatically2:55 – How AI Went From Nice-to-Have to Non-Negotiable5:09 – Why Commercial Independence Is the Make-or-Break Skill8:31 – The Fastest Way to Prove Revenue Impact on Your Resume10:31 – What Happens When Scaled Motions Move Upmarket11:44 – Why Customer Value Now Means Real Financial ROI14:04 – The Biggest Skills That Just Disappeared From Job Descriptions16:22 – What You Should Really Lead With in CS Interviews17:17 – Stop Panicking: Why You Already Have More Skills Than You ThinkOTHER EPISODES YOU’LL LOVE:🎙️Episode 134: What to (And Not To) Say About AI in Your CS InterviewsFREEBIES & RESOURCES:🛎️ Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE🛎️ Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume🛎️ Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself🛎️ Learn how to Master Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioralCONNECT WITH ME:❤️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/💭 Got any questions? Send me an email at support@carlyagar.comHEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode136FOLLOW & REVIEW:Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:👉🏻 Hit the FOLLOW button so you don't miss out on any new episodes when they drop👉🏻 And either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!This helps me reach more customer success pros who need these insights.Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.New episodes drop every Wednesday!
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    20 分