『Customer Service Culture [EN]』のカバーアート

Customer Service Culture [EN]

Customer Service Culture [EN]

著者： Paolo Fabrizio
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Welcome to Paolo Fabrizio's podcast show about Digital Customer Service. Read more on https://customerserviceculture...Paolo Fabrizio マネジメント マネジメント・リーダーシップ 経済学
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  • #57 Size matters but Customer Culture even more

    #57 Size matters but Customer Culture even more
    2026/10/07
    Does (company) size really matter when it comes to Customer Culture evolution? Paolo Fabrizio debunks a false myth sharing 2 case examples from is consulting experience.
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    16 分
  • #56 Using AI to enhance internal collaboration

    #56 Using AI to enhance internal collaboration
    2026/09/09
    Many companies are integrating AI into main departments' processes. A niche of them though have ambraced wider, cross-department, approach. Paolo Fabrizio dives in with some fresh examples.
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    18 分
  • #55 How to raise awareness on Customer Culture persuasively

    #55 How to raise awareness on Customer Culture persuasively
    2026/07/08
    Smart organizations are raising internal awareness on Customer Culture because it does influence business results. So how to achieve such a challenging goal? What pitfalls to avoid? Paolo Fabrizio drops tips and real case examples that are gems.
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    17 分
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