『Customer Service Culture [EN]』のカバーアート

Customer Service Culture [EN]

Customer Service Culture [EN]

著者： Paolo Fabrizio
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Welcome to Paolo Fabrizio's podcast show about Digital Customer Service. Read more on https://customerserviceculture...Paolo Fabrizio マネジメント マネジメント・リーダーシップ 経済学
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  • #55 How to raise awareness on Customer Culture persuasively

    #55 How to raise awareness on Customer Culture persuasively
    2026/07/08
    Smart organizations are raising internal awareness on Customer Culture because it does influence business results. So how to achieve such a challenging goal? What pitfalls to avoid? Paolo Fabrizio drops tips and real case examples that are gems.
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    17 分
  • #54 Different KPIs for your Customer Service with AI

    #54 Different KPIs for your Customer Service with AI
    2026/06/09
    As a customer service manager you can't just rely on traditional metrics such as CSAT, NPS, or CES. In this episode Paolo Fabrizio share a brand new perspective to help you rethink KPIs→ linking them to AI.
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    21 分
  • #53 Getting manager and team up-skilled together

    #53 Getting manager and team up-skilled together
    2026/05/05
    Some organizations just focus on short term trainings with partial results. Others instead get both the manager and their team up-skilled together: Paolo Fabrizio share the pros and cons of them with real case examples.
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    12 分
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