『Customer Service Culture [EN]』のカバーアート

Customer Service Culture [EN]

Customer Service Culture [EN]

著者： Paolo Fabrizio
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 Welcome to Paolo Fabrizio's podcast show about Digital Customer Service. Read more on https://customerserviceculture...Paolo Fabrizio マネジメント マネジメント・リーダーシップ 経済学
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  • #44 Customers see internal communication issues

    #44 Customers see internal communication issues
    2025/06/18
    Customers notice what's not working well inside. Paolo Fabrizio shares an eye-opening case of how internal communication issues reflect themselves externally.
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    19 分
  • #43 Avoid these slippery conversational hiccups

    #43 Avoid these slippery conversational hiccups
    2025/05/20
    Most customers are excellent service assessors because they detect any conversational hiccups and take them into account within their experience. Paolo Fabrizio share two case examples that occurred both in person and over digital support channels. Read full article here >>
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    17 分
  • #42 Why you need more thinking customers

    #42 Why you need more thinking customers
    2025/04/23
    What do Charlie Chaplin and AI allucinations have in common? As Gen AI is re-shaping customer service models you need more thinking customers. Listen to this eye-opening episode thru Paolo Fabrizio's voice.
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    22 分

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