『Customer Service Culture [EN]』のカバーアート

Customer Service Culture [EN]

Customer Service Culture [EN]

著者： Paolo Fabrizio
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 Welcome to Paolo Fabrizio's podcast show about Digital Customer Service. Read more on https://customerserviceculture...Paolo Fabrizio マネジメント マネジメント・リーダーシップ 経済学
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  • #46 What you do when the customer reaches the CEO?

    #46 What you do when the customer reaches the CEO?
    2025/09/09
    In customer service it’s normal getting some complaints. What happens instead if the customer vents his frustration towards your top management or even the CEO? Paolo Fabrizio shares a case example where many departments worked together, but...[🎧 listen more]
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    19 分
  • #45 The new balance after a rollercoaster AI year

    #45 The new balance after a rollercoaster AI year
    2025/07/14
    Especially in customer service operations, some organizations are changing their approach after experiencing a rollercoaster AI year. Because they have now more mature visions and goals. Listen to Paolo Fabrizio's insights and...two missing links!
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    18 分
  • #44 Customers see internal communication issues

    #44 Customers see internal communication issues
    2025/06/18
    Customers notice what's not working well inside. Paolo Fabrizio shares an eye-opening case of how internal communication issues reflect themselves externally.
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    19 分
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