『Customer Service Culture [EN]』のカバーアート

Customer Service Culture [EN]

Customer Service Culture [EN]

著者： Paolo Fabrizio
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概要

 Welcome to Paolo Fabrizio's podcast show about Digital Customer Service. Read more on https://customerserviceculture...Paolo Fabrizio マネジメント マネジメント・リーダーシップ 経済学
エピソード
  • #51 Assumptions that silently kill customer experiences

    #51 Assumptions that silently kill customer experiences
    2026/03/11
    Picture this: 2 teams of the same company are working together. All of a sudden, a lack of information generates extra delivery times, efforts and costs...why did it happen and how can you prevent it? Paolo Fabrizio reponds sharing a first hand case example.
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    16 分
  • #50 Set up your digital customer service priorities now

    #50 Set up your digital customer service priorities now
    2026/02/10
    As a manager you have to make more and frequent decisions than ever. That's why setting up customer service priorities has become a critical skill: Paolo Fabrizio shares an eye-opening case where two postponed key decisions led to a pricy consequence.
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    17 分
  • #49 5 elements of a winning Customer Culture path

    #49 5 elements of a winning Customer Culture path
    2026/01/13
    A growing number of companies have started considering Customer Culture (CC) as a priority. But how can they enhance it, internally and externally? Paolo Fabrizio unveils 5 key ingredients from his successful Customer Culture Academy. Listen and share this episode in your organization.
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    16 分
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