Customer Service: A Look into the Contractor Industry
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Customer Service: A Look into the Contractor Industry
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概要
Over the past few episodes of Let's Talk Service, we've discussed the role we all take on as customers, how to remedy apathy in the customer service world, and how customer service is a partnership between the customer and the business. Join us on today's episode, where we are reviewing these notions specifically through the lens of contractors that provide service within the home.
This episode, we discuss:
[05:17] What to do before inviting a contractor into your home
[05:53] An example of taking responsibility and control when hiring a contractor
[08:35] Ways to mitigate risks from the start of the project
[10:02] Setting clear expectations
Thank you for listening! I'd love you to join me for a new episode every other Tuesday and hear from our guests and their perspective on fabulous customer service. If you're interested in more information, check out Bond and Des Voeux on Instagram!