The 911 Call That Couldn't Be Understood
She called 911, naming her child, her mother, and herself as those she feared losing, but the dispatcher logged the call and two officers left after speaking to a man. Five days later, gunshots were reported. What happened in the gap between a woman's clear fear and a system that couldn't understand her?
In this episode, we delve into the story of Zuleika López Ávila, her mother Mileyda, and her son Víctor, and how a language barrier became the difference between being heard and being left alone. This is the story of an ordinary evening and a phone call that should have changed everything.
Person: Zuleika López Ávila
Date: June 9, 2022
Location: Casselberry, Florida
Status: Unheard
Case: Domestic violence
- Zuleika called 911 five days before the deaths, expressing fear for her child, her mother, and herself in broken English.
- Two officers responded to the initial 911 call but found no evidence of a crime and left after speaking to Carlos Manuel Soto.
- Zuleika, 43, was from Machiques de Perijá, Venezuela, and had limited English; her son Víctor, 15, was fluent.
- Carlos Manuel Soto, 48, purchased a pistol on June second and collected it on June tenth, two days before a violent confrontation.
- On June twelfth, Carlos used a machete and attempted to strangle Zuleika in front of Mileyda, but no 911 call was made.
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