Join your host, Barrie Seppings, Executive Creative Director, as he sits down with Dr Alaina Beaver, Global Head of Accessibility Customer Engagement, and Aileen Hackett, Director of Accessibility Product Management at ServiceNow. Together, they reveal how ServiceNow is embedding accessibility from the very start of the design process, why the looming “retirement cliff” is turning inclusive technology into a survival strategy for governments, and how a snowboarding accident proved that any of us can become reliant on accessibility features overnight.

Welcome back to this month’s “Plugged In, Switched On” podcast from Splendid Group.

The ‘Deep Dive’ format at Plugged In Switched On gives us a closer look into a specialist topic within tech marketing, with highly-experienced guests who have pioneered the space.

Dr. Alaina Beaver is ServiceNow's Global Head of Accessibility Customer Engagement, bringing over a decade of experience in digital accessibility and inclusive design. She chairs the Accessibility Product Advisory Council, a collaborative initiative that brings together customers to innovate on ServiceNow's products and influence the development roadmap. LinkedIn

Aileen Hackett is Director of Product Management for Accessibility at ServiceNow, where she leads the development and implementation of accessibility features across the ServiceNow platform. With extensive experience in product management, design systems, and accessibility strategy, Aileen is dedicated to creating inclusive software that meets the diverse needs of enterprise users. LinkedIn

Barrie Seppings is the Executive Creative Director of The Splendid Group and the host of Plugged In Switched On. Connect with Barrie on LinkedIn.

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