In this episode, Jo Hughes is joined by not one, but two of our Serco Restart Scheme Managers: Laura Gower, Operations Manager at our Cardiff office, and Metab Aslam, Team Leader at our Coventry office. Laura and Metab talk openly about the wonderful work they, and their teams on the frontline do to support participants to find sustainable employment. Also discussed is social value impact, staff volunteering, work experience, and participant success stories.

Show notes: The Pulse Awards are Serco's annual internal awards which recognise teams and individuals who have raised the bar under the Serco values (Trust, Care, Innovation and Pride). They have recently been renamed 'Impact Awards'.

'Clients' and 'customers' refer to Restart Scheme participants.

Zoe Bennett Motivational Queen - Unique Self Booster Course - learn more about Zoe and the course here.

CSS are Customer Service Standard targets set by the Department for Work and Pensions (DWP) for Restart scheme providers.

EE is Employer Engagement team. Serco is committed to supporting local communities, and all staff are entitled to one paid day per year to undertake voluntary work in the community.

Watch more about our work experience sessions here.

Read more about The Better Health Generation here.

Find out more about National Careers Service here.

Andy (Bowie) is the Serco Director for Employment, Skills and Training. Moni (Kular) is the Operations Manager at the Coventry office.

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Would you like to partner with us to help fill vacancies at your business for no cost? Contact us today to learn how Serco can support you!

Email: EEWestCentral@serco.com or EEWales@serco.com.

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In the third episode of 'Conversations with Serco', Jo Hughes is joined by Hannah Monaghan, Serco’s Strategic Account Manager, and Campbell Hutchinson, People Partner at One Stop Distribution. Together, they explore how their partnership is helping Restart Scheme participants overcome barriers and transition into sustainable work.

From innovative engagement sessions to tailored support for candidates, discover how Serco and One Stop are creating inclusive recruitment processes that deliver meaningful outcomes. Tune in to hear how Serco is driving change through employment, skills, and training.

About the Restart Scheme Contract Package Areas (CPAs)

The Restart scheme is delivered across England and Wales by 8 providers across 12 areas, known as Contract Package Areas (CPAs). We deliver the Restart Scheme in 2 CPAs; West Central England (CPA1a) and Wales (CPA6).

We hope you're loving our podcast! Please share your feedback with us using this form and if you enjoyed today's episode, don't forget to leave a 5-star review on your podcast platform.

EMPLOYERS! Would you like to partner with us to help fill vacancies at your business for no cost? Contact us today to learn how Serco can support you!

Email: EEWestCentral@serco.com or EEWales@serco.com.

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In the second episode of 'Conversations with Serco', Jo Hughes is joined by guests Ruth Bardsley and Bev Nickson who work on Specialist Provisions for the Restart Scheme at Serco.

Discover the innovative approaches to employability and specialist provisions, including the transformative Restart Blue Mentorship programme.

From tackling digital inclusion with practical solutions to enhancing employability through specialised training and support, this episode is packed with valuable insights and inspiring success stories. Listen in to hear how Serco is making a significant impact to participants' lives.

Employment, Skills and Training
Employment, Skills and Training (EST) at Serco consists of Employability (the Restart Scheme) and Skills & Training Services. Offering an integrated, innovative, and effective employability and skills solutions which supports individuals back into work, grows and strengthens the economy, and has a positive impact on society.

We hope you're loving our podcast! Please share your feedback with us using this form and if you enjoyed today's episode, don't forget to leave a 5-star review on your podcast platform.

You can follow Ruth and Bev on LinkedIn!

Restart Blue Mentorship programme

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