In this podcast you'll hear how by leveraging the power of Natural Language Processing (NLP) and machine learning Observe.AI can analyze and assess every customer interaction, whether on a cloud-based or premise platform.

Hal and Will discuss Crexendo's VIP platform and what makes Crexendo different form other UCaaS and CCaas providers.

Hal and Michael discuss Edify's unique architecture and 100% uptime guarantee, the real meaning of Omnichannel and how to have a smooth deployment.

Hal and Chris discuss the Copper Sunset or retirement of POTS lines and the effect on your telephone bill. Also, the Ooma solution for a POTS replacement strategy.

Hal and Kelley discuss the benefits of VDI or Virtual Desktop Infrastructure and how it keeps company data safe and secure in a private cloud.

Hal and Jeff discuss how businesses large and small can protect themselves from Cyber threats and how to avoid being declined for Cyber Insurance.

Hal and Eric discuss the differences between the IPfone Webex offering and hosted telephone systems as well as SD-WAN and how the IPfone Onboarding process makes implementation seamless.