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  • 26 Kirsty Roper Customer success marketing is how customers learn Redgate Software

    26 Kirsty Roper Customer success marketing is how customers learn Redgate Software
    2021/07/09

    In this episode, we talk to Kirsty Roper, content delivery coordinator at Redgate Software. 

    • Connect with Kirsty on Linkedin.
    • Mel on Linkedin
    • Bill on Linkedin
    • Contact us at Learndot.com
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    48 分
  • 25 Michele Wiedemer on the process of creating video tutorials

    25 Michele Wiedemer on the process of creating video tutorials
    2021/06/21

    In this episode, we talk to Michele Wiedemer, manager of customer education at Snyk, about her process for creating video tutorials.  

    • Connect with Michele on Linkedin.
    • Mel on Linkedin
    • Bill on Linkedin
    • Contact us at Learndot.com
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    50 分
  • 24 Donna Weber Onboarding is not implementation

    24 Donna Weber Onboarding is not implementation
    2021/06/10

    In this episode, we talk to Donna Weber, author of Onboarding matters: How successful companies transform new customers into loyal champions.

    • Connect with Donna at her website
    • Get Donna’s book
    • Article 1 Donna talked about: Onboarding ≠ Implementation
    • Article 2 Donna talked about: Whoever Understands The Customer Best Wins
    • Article 3 Donna talked about: You Don't Want Happy Customers
    • Mel on Linkedin
    • Bill on Linkedin
    • Contact us at Learndot.com
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    48 分
  • 23 Malachi Hopoate Running a one-person customer education team

    23 Malachi Hopoate Running a one-person customer education team
    2021/05/31

    In this episode, we talk to Malachi Hopoate, customer education manager at Awardco about running a one-person customer education team. 

    • Connect with Malachi on Linkedin.
    • Mel on Linkedin
    • Bill on Linkedin
    • Contact us at Learndot.com
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    53 分
  • 22 Alex Matheson Video production in customer education

    22 Alex Matheson Video production in customer education
    2021/04/27

    In this episode, we talk to Alex Matheson, manager of customer education at Code42 about video production in customer education. 

    • Connect with Alex on Linkedin.
    • Check out Alex's bloopers on a recent Linkedin post.
    • Mel on Linkedin
    • Bill on Linkedin
    • Contact us at Learndot.com
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    52 分
  • 21 Bear Shelton Customer education at Lucid

    21 Bear Shelton Customer education at Lucid
    2021/04/20

    In this episode, we talk to Bear Shelton, manager of customer education at Lucid. 

    • Connect with Bear on Linkedin.
    • Lucid education resources.
    • Mel on Linkedin
    • Bill on Linkedin
    • Contact us at Learndot.com
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    57 分
  • 20 Melissa VanPelt Driving ROI with customer education at Seismic

    20 Melissa VanPelt Driving ROI with customer education at Seismic
    2021/04/05

    In this episode, we talk to Melissa VanPelt, vice president of global education & advocacy at Seismic.

    • Connect with Melissa on Linkedin.
    • That Seismic University press release we talked about. 
    • Mel on Linkedin
    • Bill on Linkedin
    • Contact us at Learndot.com
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    49 分
  • 19 Customer education maturity model REDUX [Webinar recording]

    19 Customer education maturity model REDUX [Webinar recording]
    2021/04/01

    This is a webinar recording describing updated to our customer education maturity model. We call it a redux. First launched in 2014, we felt this was long over due for an update. 

    • You can get the video recording here
    • Mel on Linkedin
    • Bill on Linkedin
    • Contact us at Learndot.com
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    59 分