Jakob Filippson, VP of Product at Connected Cars, has spent nearly a decade at the intersection of vehicle data and workshop loyalty.

In this episode of The Connected Cars Podcast he walks through the Digital Loyalty Engine framework, from reactive service to proactive outreach to predictive maintenance, and what each stage looks like on the ground.

In conversation with Marcus Gerber, Jakob breaks down the thinking behind the framework and what it means for workshops ready to make the shift.

Topics covered:

• What a proactive morning looks like for a service advisor
  
  
• Why reactive service doesn't disappear when workshops go proactive
  
  
• How real-time vehicle data changes the customer conversation
  
  
• The challenges of moving from reactive to proactive operations
  
  
• Where ConnectedWorkshop fits in the loyalty equation
  
  

Watch the full conversation: https://connectedcars.io/videos/digital-loyalty-engine/

Read Jakob Filippson's full article: The Digital Loyalty Engine - Turning Data into Loyal Customers: https://medium.com/@jakobfilippson/the-digital-loyalty-engine-bd4c0bc4035c

Learn more about ConnectedWorkshop: https://connectedcars.io/workshop/

Connect with us on LinkedIn or learn more at www.connectedcars.io.

Do you understand how real-time vehicle data could transform your entire leasing business?

Listen in as Harald van Meel, Director of Sales & Marketing from Opendo, and Martin Nørgaard Høgh, VP of Sales, Business Development & Marketing from Connected Cars, discuss the recent changes and opportunities in the leasing industry.

Topics covered in this session:

• Why are we seeing so much consolidation in the leasing industry?
• What role does data play in meeting emissions reporting or CSRD/ESG requirements?
• How does the ICE to BEV transition differ between mature and immature markets and what challenges does that bring in terms of residual value estimation?
• How can real-time vehicle data improve leasing operations directly?
• How are leasing companies using digitization to personalize services and remain competitive?
• What types of data are most valuable for fleet and leasing operations?

Listen now and get ahead of the curve.

Connect with us on LinkedIn or learn more at www.connectedcars.io.

Is your leasing company ready to win fleet customers by helping them meet the demands of new ESG regulations? This episode will provide you with the insights needed to turn ESG compliance into a competitive strength.

Join Marie-Louise, Martin, and Nikolaj explore how ESG regulations are reshaping the leasing industry and how telematics can help you stay ahead.

The topics covered are:

• What are the key trends driving changes in leasing industry competition?
• How are new ESG regulations transforming the competitive dynamics?
• What challenges and opportunities do these regulations introduce?
• How do telematics providers address data privacy concerns and regulatory requirements?
• How does telematics provide credible data to counteract the risks of greenwashing?

Connect with us on LinkedIn or learn more at www.connectedcars.io.