My marketing before and after signing up with Turnkey Marketing is pretty scary. In a good way. Get your marketing right today HERE

Tekmetric opened my eyes to just how much a good SMS will do for a shop. Their software is top of the line, and with them, so is my shop. Try them for yourself HERE

I was SHOCKED when I saw the things I was missing the first time I used Detect Auto. Simple things, but easy to miss. Detect Auto helped clean that up for me, and they can for you, too. Use them HERE

Register for Tekmetric's Tektonic Conference in Huston coming up in 2026 HERE

Today, we ask the hard questions. Is investing in ADAS equipment worth it in auto repair? And if you do, should't you charge more for it? Mike, Bryan, and Justin Allen and Jim Cokonis answer these questions while at the ASTA Expo. They also dig into the difficulties of properly training staff and building processes that ensure quality work—rather than just chasing numbers and cranking out volume.

Timestamps:
00:00 God Has FINALLY Allowed This Recording

03:44 "Podcast Heist Confession"

09:51 "Training vs. Pressure in Workplaces"

11:36 "Expertise Takes Time"

14:54 Road Forcing Tire Balance

17:41 "Rebooting Problem-Solving Processes"

23:33 ADAS Misuse and Optimization

25:39 Data Ignored, Decisions Misguided

28:22 ADAS Calibration Investment Challenges

33:28 GM Suspension Idler Arm Issues

34:15 Truck Steering Issue Escalation

To learn more about how Tekmetric's software can change the future of your repair shop like it did for me, touch HERE

Turnkey Marketing takes the stress of doing something I'm not good at off my plate. And gives it to someone who is. Click HERE for more.

Elite Worldwide will keep you accountable and show you the road to shop success. They are for me. Find out how HERE

Register for Tekmetric's Tektonic Conference in Huston coming up in 2026 HERE

In this episode, Mike, Bryan and Bret Fadely get way off topic. But, that's normal around here! Bret opens up about the impact of staff turnover on his business and how attending this year's ASTA Expo helped rebuild trust and team morale. The guys also dive into the realities of shop ownership and customer service, including when to go above and beyond for clients—even if it means renting a work vehicle after multiple repair failures.

Timestamps:
00:00 "Who is Wearing the Better Jacket?"

04:30 "Claiming Credit, Dodging Blame"

09:19 "Reinvigorated by ASTA Event"

10:29 "Reflecting on Expo Attendance"

14:27 Transmission Failures and Delays

17:28 "Customer Satisfaction Over Costs"

21:01 Technician Mix-Up Over Transmission

26:15 "COVID Hospital Scare"

27:31 Bryan's Health Scare

31:42 "Super Saturday Training Event"

36:24 "Building Stronger Membership Together"

40:01 "Best Hurricane ASTA Moment"

42:04 "Bar Preparedness for Events"

46:25 "Charity Plans with SD Charities"

If you're like me and aren't good at marketing, don't do it on your own. Let the experts handle it. Touch HERE for more on Turnkey Marketing.

Tekmetric transformed my shop. Plain and simple. Want that for yours? Touch HERE

There are a lot of moving parts in a repair shop, opening the door to missing things. Don't let that happen to you. Learn more about Detect Auto

Register for Tekmetric's Tektonic Conference in Huston coming up in 2026 HERE

Tommy Markham owns Markham's Automotive in Constableville, New York, and is a HUGE supporter of charging for diagnostic....this should be fun. Mike, Bryan and Mark talk about why you should charge for diagnostic and why you shouldn't. They also discuss the challenges and marketing benefits of investing in ADAS calibration equipment, even when the return on investment is hard to measure.

Timestamps:
00:00 What Will Mike Say/Do When He's Not President?

06:47 Diagnostic Charging Debate

08:01 Billing for Expertise Costs

13:26 "Job Value Reflects Readiness"

16:24 BMW Repairs and Water Damage

19:05 "Humble Confidence and Skill"

23:28 Exclusive ADAS Calibration Facility

24:32 ADAS Profit Challenges for Shops

28:02 "Public Education Challenges"

33:55 "Customized Signs for Visibility"

34:04 "Branded Car Complaint Story"

38:48 "Confidence and Abrasiveness"

42:28 "Career Dilemma and Choices"

46:17 Rental Car Damage Documentation

50:02 Mitsubishi MUT3 Critique

52:16 Mitsubishi's Missing Key Data

53:48 Mitsubishi Ownership Verification Issue

58:22 "Car Repairs and Priorities"

Tekmetrics' business model of listening to customers' needs and implementing new systems makes them super shop-friendly. Start using them at your shop today HERE

Turnkey Marketing has made my life SOOO much simpler, AND they've helped keep the phone ringing. Do you need these two things too? Learn more HERE

Elite Worldwide is helping me make my shop elite. Monthly coaching with actionable goals and accountability, I need. I highly recommend them to you. See what they're all about HERE

Register for Tekmetric's Tektonic Conference in Huston coming up in 2026 HERE

In this episode, Bryan and Mike are joined by Ashley Kaplan of Hub Shop Solutions. They start by talking about an odd tattoo she has on her arm and whether or not she would give away from Hub Shop for life if a customer got a Hub Shop tattoo. Mike points out how much Hub Shop has helped his shop shop save time by handling estimate writing and warranty calls. Time that service advisors can spend with customers to improve sales. Oh, and if given the opportunity, Bryan would SHUT DOWN Mitsubishi??

Timestamps:
00:00 Do you Prank Spam Callers?

10:08 Ashely Loves Sales

12:25 Focus on Bigger Priorities

16:08 Connecting Beyond Transactions

24:52 $43 O-Ring Dilemma

28:37 Efficient Cost-Effective Hiring Alternative

33:09 Efficient Diagnostic Documentation Advice

41:41 Timing Troubles and Steering Lock

47:02 Tracking Estimates and Performance Feedback

51:43 Experimenting for Success

54:34 Hub Shop: Growth-Focused Shop Solution

My marketing before and after signing up with Turnkey Marketing is pretty scary. In a good way. Get your marketing right today HERE

Tekmetric opened my eyes to just how much a good SMS will do for a shop. Their software is top of the line, and with them, so is my shop. Try them for yourself HERE

I was SHOCKED when I saw the things I was missing the first time I used Detect Auto. Simple things, but easy to miss. Detect Auto helped clean that up for me, and they can for you, too. Use them HERE

Register for Tekmetric's Tektonic Conference in Huston coming up in 2026 HERE

Lucas Underwood and Jeff Compton join Mike today to stir the pot, reflect on Jeff cheating in the sumo wrestling match at the ASTA Expo, and how it's okay for shop owners to run their shop differently. The conversation also covers the constant push/pull of personal fulfillment vs the desire to make money for shop owners, and that for this industry to change, it starts with owners investing in themselves and their people.

Timestamps:
00:00 ASTA Sumo Wrestling Bout Recap

08:59 Short-Sighted Industry Tactics are Harmful

14:06 Challenging Traditional Auto Industry Tactics

16:52 "Embracing Unreasonable Hospitality for Change"

26:39 Communication in Workplace Performance

28:49 "Understanding Industry Challenges and Growth"

36:35 Front-End Inefficiency Costs Profits

41:01 Realizing Leadership and Business Skills

46:50 Failed Shop Sales Insights

52:10 Rediscovering Purpose After Feeling Lost

57:41 "Bobby, Send Mike Home!"

To learn more about how Tekmetric's software can change the future of your repair shop like it did for me, touch HERE

Turnkey Marketing takes the stress of doing something I'm not good at off my plate. And gives it to someone who is. Click HERE for more.

Elite Worldwide will keep you accountable and show you the road to shop success. They are for me. Find out how HERE

Register for Tekmetric's Tektonic Conference in Huston coming up in 2026 HERE

Sunil Patel is the Founder and CEO of Tekmetric. Today, he and Mike unveil Tekmetric's new set it and forget it marketing solution, that allows shop owners to effortlessly bring in new customers with just the flip of a switch. Sunil even brings up that they are ready to dip their toes into the AI space with call scoring. If Sunil and his team aren't busy enough, in 2026 they are hosting their own industry event "Tektonic". Hear he and Mike talk about that and more today!

Register for Tektonic HERE!

Timestamps:
00:00 Simplified Marketing for Repair Shops

03:44 "Tekmetric: Efficient and User-Friendly CRM"

09:27 FCC Tightens Rules on Mass Texting

13:03 VoIP Call Scoring Development

14:22 Excitement for Analytics-Driven Technology

18:07 Inclusive Industry Conference Initiative

21:37 AI-Enhanced Vehicle Repair Orders

25:28 Digital Shift in Vehicle Services

28:12 "Digital Auto Repair Authorization"

33:45 Test Drive Disaster: Car Engulfed

35:31 Sunil with a confession

If you're like me and aren't good at marketing, don't do it on your own. Let the experts handle it. Touch HERE for more on Turnkey Marketing.

Tekmetric transformed my shop. Plain and simple. Want that for yours? Touch HERE

There are a lot of moving parts in a repair shop, opening the door to missing things. Don't let that happen to you. Learn more about Detect Auto

Register for Tekmetric's Tektonic Conference in Huston coming up in 2026 HERE

Mike Allen and Matt Lofton jump into coaching call number nine and talk mainly about how to increase sales at Mike's shop. Matt shares research from Brian Tracy, saying that service advisors MUST spend more time engaging with customers to boost closing rates. They also talk about the strategy of splitting repair estimates into more manageable repair plans and the value of setting customer expectations during intake.

Timestamps:
00:00 Increase Customer Interaction to Boost Sales

03:55 Finding Time to Exercise is HARD

09:50 August Repair Order Analysis

12:26 Sales Process Challenge or Estimation Issue?

17:24 Optimizing Sales and Inspection Strategy

19:17 Costly Repairs Lead to Car Disposal

22:17 Two-Stage Vehicle Repair Approval Process

26:55 "Impact of Tech Quote Changes"

28:31 Choosing Repair Strategies Effectively

33:06 Improving Preventative Maintenance Estimation

36:54 Importance of Effective Intake Process

40:33 Enhancing Customer Interaction Experience

42:35 Maximize Sales by Reducing Admin Tasks

45:22 Customer Engagement Improves Experiences

48:40 Addressing Customer Fear with Transparency

Tekmetrics' business model of listening to customers' needs and implementing new systems makes them super shop-friendly. Start using them at your shop today HERE

Turnkey Marketing has made my life SOOO much simpler, AND they've helped keep the phone ringing. Do you need these two things too? Learn more HERE

Elite Worldwide is helping me make my shop elite. Monthly coaching with actionable goals and accountability, I need. I highly recommend them to you. See what they're all about HERE

Register for Tekmetric's Tektonic Conference in Huston coming up in 2026 HERE

In this episode, Mike Allen is joined by Jessee Potter and Ryan Ragan to preview NEXT WEEK'S ASTA Expo. Ryan highlights the exciting new location and expanded logistics, making the event more accessible and enjoyable for all attendees. Jessee shares details about the social events, including a unique on-site pre-party with sumo matches and interactive games, as well as the return of Casino Night with a new money booth and great prizes.

Timestamps:
00:00 "Pre-Expo Stress and Travel"

04:22 Seamless Event Facility Upgrade

06:50 Event with Food, Games, and Drinks

13:12 Cigar Rolling Event Announcement

14:03 Innovative Event Feedback Approach

19:02 Comprehensive Auto Shop Training Event

21:29 Trade Show: Fun & Transformative Training

26:05 Expanded Trade Show Timing

28:27 Event Meet-and-Greet Vision

32:43 Show Planning: Big Picture to Details