My marketing before and after signing up with Turnkey Marketing is pretty scary. In a good way. Get your marketing right today HERE

Tekmetric opened my eyes to just how much a good SMS will do for a shop. Their software is top of the line, and with them, so is my shop. Try them for yourself HERE

I was SHOCKED when I saw the things I was missing the first time I used Detect Auto. Simple things, but easy to miss. Detect Auto helped clean that up for me, and they can for you, too. Use them HERE

Register for Tekmetric's Tektonic Conference in Huston coming up in 2026 HERE

Today, we ask the hard questions. Is investing in ADAS equipment worth it in auto repair? And if you do, should't you charge more for it? Mike, Bryan, and Justin Allen and Jim Cokonis answer these questions while at the ASTA Expo. They also dig into the difficulties of properly training staff and building processes that ensure quality work—rather than just chasing numbers and cranking out volume.

Timestamps:
00:00 God Has FINALLY Allowed This Recording

03:44 "Podcast Heist Confession"

09:51 "Training vs. Pressure in Workplaces"

11:36 "Expertise Takes Time"

14:54 Road Forcing Tire Balance

17:41 "Rebooting Problem-Solving Processes"

23:33 ADAS Misuse and Optimization

25:39 Data Ignored, Decisions Misguided

28:22 ADAS Calibration Investment Challenges

33:28 GM Suspension Idler Arm Issues

34:15 Truck Steering Issue Escalation

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Tekmetric transformed my shop. Plain and simple. Want that for yours? Touch HERE

There are a lot of moving parts in a repair shop, opening the door to missing things. Don't let that happen to you. Learn more about Detect Auto

Register for Tekmetric's Tektonic Conference in Huston coming up in 2026 HERE

Tommy Markham owns Markham's Automotive in Constableville, New York, and is a HUGE supporter of charging for diagnostic....this should be fun. Mike, Bryan and Mark talk about why you should charge for diagnostic and why you shouldn't. They also discuss the challenges and marketing benefits of investing in ADAS calibration equipment, even when the return on investment is hard to measure.

Timestamps:
00:00 What Will Mike Say/Do When He's Not President?

06:47 Diagnostic Charging Debate

08:01 Billing for Expertise Costs

13:26 "Job Value Reflects Readiness"

16:24 BMW Repairs and Water Damage

19:05 "Humble Confidence and Skill"

23:28 Exclusive ADAS Calibration Facility

24:32 ADAS Profit Challenges for Shops

28:02 "Public Education Challenges"

33:55 "Customized Signs for Visibility"

34:04 "Branded Car Complaint Story"

38:48 "Confidence and Abrasiveness"

42:28 "Career Dilemma and Choices"

46:17 Rental Car Damage Documentation

50:02 Mitsubishi MUT3 Critique

52:16 Mitsubishi's Missing Key Data

53:48 Mitsubishi Ownership Verification Issue

58:22 "Car Repairs and Priorities"

Tekmetrics' business model of listening to customers' needs and implementing new systems makes them super shop-friendly. Start using them at your shop today HERE

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Elite Worldwide is helping me make my shop elite. Monthly coaching with actionable goals and accountability, I need. I highly recommend them to you. See what they're all about HERE

Register for Tekmetric's Tektonic Conference in Huston coming up in 2026 HERE

In this episode, Bryan and Mike are joined by Ashley Kaplan of Hub Shop Solutions. They start by talking about an odd tattoo she has on her arm and whether or not she would give away from Hub Shop for life if a customer got a Hub Shop tattoo. Mike points out how much Hub Shop has helped his shop shop save time by handling estimate writing and warranty calls. Time that service advisors can spend with customers to improve sales. Oh, and if given the opportunity, Bryan would SHUT DOWN Mitsubishi??

Timestamps:
00:00 Do you Prank Spam Callers?

10:08 Ashely Loves Sales

12:25 Focus on Bigger Priorities

16:08 Connecting Beyond Transactions

24:52 $43 O-Ring Dilemma

28:37 Efficient Cost-Effective Hiring Alternative

33:09 Efficient Diagnostic Documentation Advice

41:41 Timing Troubles and Steering Lock

47:02 Tracking Estimates and Performance Feedback

51:43 Experimenting for Success

54:34 Hub Shop: Growth-Focused Shop Solution