In today’s hybrid and distributed world, organisations invest heavily in platforms, infrastructure and security. Dashboards glow green. Systems appear healthy. Yet users still lose hours of productivity every day because something, somewhere, isn’t working the way it should.

At Com-X, we see this pattern repeatedly. Too often, businesses are told everything is fine because a report says so — while the reality on the ground tells a very different story. This gap between perceived health and real-world experience is where productivity is lost, costs escalate, and confidence erodes.

This disconnect between what IT sees and what users experience is exactly what 2Steps was created to solve.

In a recent Com-X Connects interview, Nick Cross, Director of Sales and Marketing at Com-X, sat down with David Dick, Head of Customer Success at 2Steps, to explore how organisations can finally answer one deceptively simple, but business-critical question: can my users actually get their work done?

Steven West, Head of Technology Operations & Security at the distinguished legal firm Colin Biggers & Paisley, shares his experiences with digital transformation and working with Com-X - both from a technical and commercial perspective.

Tasked with protecting sensitive client data, maximising the effectiveness of the firm’s legal teams, and ensuring an IT strategy that delivers today and is future-ready, Steven reflects on what makes their ongoing relationship with Com-X valuable and effective.

Jason Jacobs, former Partner Lead for Citrix across APAC and Asia at Microsoft, shares his perspective on the customer conversations he and his broader team are having around Azure Virtual Desktop (AVD) - and the importance of considering the broader ecosystem and partner landscape when shaping a modern application delivery strategy.

With Microsoft continuing to simplify technology and licensing options, Jason explores where Citrix fits within these discussions and how organisations should think beyond infrastructure alone to focus on user experience, security and operational scale.

We ultimately arrive at the 'money question': when customers are modernising application delivery, what role does Citrix play alongside AVD - and how does Jason respond?