In today’s hybrid and distributed world, organisations invest heavily in platforms, infrastructure and security. Dashboards glow green. Systems appear healthy. Yet users still lose hours of productivity every day because something, somewhere, isn’t working the way it should.

At Com-X, we see this pattern repeatedly. Too often, businesses are told everything is fine because a report says so — while the reality on the ground tells a very different story. This gap between perceived health and real-world experience is where productivity is lost, costs escalate, and confidence erodes.

This disconnect between what IT sees and what users experience is exactly what 2Steps was created to solve.

In a recent Com-X Connects interview, Nick Cross, Director of Sales and Marketing at Com-X, sat down with David Dick, Head of Customer Success at 2Steps, to explore how organisations can finally answer one deceptively simple, but business-critical question: can my users actually get their work done?

Steven West, Head of Technology Operations & Security at the distinguished legal firm Colin Biggers & Paisley, shares his experiences with digital transformation and working with Com-X - both from a technical and commercial perspective.

Tasked with protecting sensitive client data, maximising the effectiveness of the firm’s legal teams, and ensuring an IT strategy that delivers today and is future-ready, Steven reflects on what makes their ongoing relationship with Com-X valuable and effective.

Jason Jacobs, former Partner Lead for Citrix across APAC and Asia at Microsoft, shares his perspective on the customer conversations he and his broader team are having around Azure Virtual Desktop (AVD) - and the importance of considering the broader ecosystem and partner landscape when shaping a modern application delivery strategy.

With Microsoft continuing to simplify technology and licensing options, Jason explores where Citrix fits within these discussions and how organisations should think beyond infrastructure alone to focus on user experience, security and operational scale.

We ultimately arrive at the 'money question': when customers are modernising application delivery, what role does Citrix play alongside AVD - and how does Jason respond?

David Commisso, Director of Technology and Learning Innovation at CoreSenses - providers of the Arrowsmith Program - shares how the organisation had to rapidly pivot when the COVID-19 pandemic forced a fundamental shift in their teaching model to support remote learning through technology.

With young students who require additional learning support, the transition needed to work seamlessly not only for students, but also for their families and teaching faculty. David reflects on the challenges of delivering a highly specialised, cognitive-focused program in a remote environment - and how Com-X partnered with CoreSenses to make that transition effective, secure and sustainable.

From a consultative, education-first approach to designing technology that supported learning outcomes rather than disrupting them, David explains why Com-X’s ability to listen, adapt and deliver practical solutions proved so valuable to CoreSenses during a period of unprecedented change.

Aaron Robinson, formerly Director of Presales & Solution Engineering ANZ at Cloud Software Group, shares his insights into the value Citrix and NetScaler technologies continue to deliver in today’s enterprise environments.

Drawing on his experience working closely with customers and partners, Aaron reflects on the value he - and his broader teams - have seen when Com-X is engaged to support joint customers. From designing and delivering to managing complex Citrix and NetScaler deployments, Com-X consistently helps organisations maximise business outcomes through technology that is fit for purpose and built for scale.

Beyond sales targets and technical certifications, what truly sets Com-X apart as Citrix's 2025 Partner of the Year and a top-tier Citrix Platinum Partner - and a trusted partner of choice for both customers and Citrix teams - is their depth of expertise, customer-first mindset, and ability to translate technology into measurable business impact.

In today’s episode, we explore how the browser has become the new frontline of enterprise security as organisations increasingly rely on SaaS, web, and AI-powered applications.

Join Nick Cross, Director of Sales and Marketing at Com-X, as he talks with Noriko Katsuyama (Global Lead of Customer Engineering, Chrome Browser Enterprise, Google) and Richard Parnell (Principal Account Technology Strategist, Citrix) about how the Citrix + Chrome Enterprise partnership is redefining secure, modern work.

In this discussion, we cover:

• Extending zero-trust protection directly to the browser
• Seamless access without agents
• Identity-aware controls and data-loss prevention
• Browser-level threat protection
• Reducing endpoint complexity while improving security
• Preparing for AI-driven workflows and modern SaaS environments.

Discover how organisations can protect users, applications, and data at the moment of interaction, not just at login, and why the browser is now the most critical enterprise endpoint.

Listen to learn how Citrix and Chrome Enterprise are enabling secure, efficient, and future-ready digital workspaces.

In this podcast episode of Com-X Connects, we sit down with the global leadership team from IGEL – a company redefining what secure endpoints should look like.

Joining Com-X’s Nick Cross in the studio:

• Darren Fields – VP UKI & International
• James Millington – VP Product & Solution Marketing
• Justin Thorogood – Area VP Channel UKI & APAC.

Together, they unpack why traditional endpoint operating systems are no longer keeping pace with today’s cyber threats, and why organisations across healthcare, government, finance, manufacturing and critical infrastructure are shifting toward a secure-by-design, immutable operating system.

As cybercrime grows into a $10.5 trillion global economy, organisations across healthcare, government, finance, manufacturing and utilities are being forced to rethink their approach to endpoints. Traditional operating systems, multiple agents and legacy security stacks are proving too complex, too slow and too easy for attackers to exploit.

IGEL offers a different path: a secure-by-design, immutable OS with no local data, seamless user experience, and two-minute business continuity recovery.

In this episode, we explore:

• Why data at the endpoint is one of the biggest risks in modern security
• How IGEL eliminates the attack surface with an immutable, Linux-based OS for up to 95% reduction in cyber risk
• The hidden business continuity gap most organisations never address
• How dual-boot and USB-boot recovery gets 100% of users online in minutes
• The rising cost of cybercrime and the impact on insurance and compliance
• How organisations save up to 75% of their endpoint budget
• Real-world stories from hospitals, utilities, manufacturers and casinos
• Why sustainability, hardware longevity and endpoint simplification now matter
• The future of Zero Trust and endpoint strategy.

If you’re a CISO, CIO, IT leader, security architect or anyone responsible for protecting users and maintaining operational resilience, this conversation is packed with insights you can’t afford to miss.

At Com-X, we’re always looking to spotlight the people and platforms driving meaningful change in how businesses collaborate securely. In this edition of Com-X Connects, Nick Cross, Director of Sales and Marketing, sat down with Stefan Pieters, Manager Presales EMEA/APJ at Progress ShareFile, to explore how the platform is evolving to meet the demands of modern data management, compliance, and AI-driven productivity.

From the outset, Stefan made it clear: Progress ShareFile isn’t just about storing or sharing files –it’s about enabling secure, seamless collaboration across industries and teams.