『Cold Call』のカバーアート

Cold Call

Cold Call

著者： HBR Presents / Brian Kenny
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概要

 Cold Call distills Harvard Business School's legendary case studies into podcast form. Hosted by Brian Kenny, the podcast airs every two weeks and features Harvard Business School faculty discussing cases they've written and the lessons they impart.Copyright 2026 President and Fellows of Harvard College マネジメント マネジメント・リーダーシップ マーケティング マーケティング・セールス リーダーシップ 経済学
エピソード
  • Microsoft’s Path to Adopting and Scaling AI Across its Sales Organization

    Microsoft’s Path to Adopting and Scaling AI Across its Sales Organization
    2026/05/12
    In early 2024, six months after the highly anticipated launch of Microsoft Copilot across the 62,000-person Microsoft Customer and Partner Solutions (MCAPS) organization—one of the world’s largest sales organizations—the initial excitement had not yet materialized into widespread adoption and transformation. But, two years after initiating their AI transformation journey, the organization’s daily active usage of AI tools had reached over 60% and monthly active usage over 98%, significantly altering how sales professionals approached their work. The path to adoption had required Microsoft to evolve its approach based on early deployment insights. Harvard Business School Associate Professors Iav Bojinov and Shunyuan Zhang join Brian Kenny to discuss the case, “Microsoft Customer and Partner Solutions: The Deployment of Copilot and Agents.” They explore the company’s journey to successfully mobilizing AI adoption within the sales process, the challenges it faces integrating autonomous sales agents, what it takes to get thousands of employees to fundamentally change how they work.
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    27 分
  • How a Family-Owned Greek Cement Company Evolved Its Leadership While Pivoting Its Product Portfolio

    How a Family-Owned Greek Cement Company Evolved Its Leadership While Pivoting Its Product Portfolio
    2026/04/28
    Over 26 years at the helm, Dimitri Papalexopoulos, fourth-generation CEO of TITAN Cement, has turned the company from a domestic player into an internationally diversified group and championed an AI-driven productivity leap, even while steering the company through multiple economic crises. As TITAN prepared for its next phase of growth, Papalexopoulos faced the consequential decision of whether to continue leading the company, promote a trusted insider, or become the first in the company’s history to recommend to the board appoint a non-family CEO. Harvard Business School Professor George Serafeim and TITAN former CEO Dimitri Papalexopoulos join Brian Kenny to discuss the case, “Transforming a Titan,” exploring digitalization, globalization, and succession planning of an established family business as well as how to accelerate low-carbon efforts in a carbon intensive industry.
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    35 分
  • The Challenges of Scaling a Technology for Social Good

    The Challenges of Scaling a Technology for Social Good
    2026/04/14
    In 2021, a breakthrough in sanitation technology – developed under the Gates Foundation’s “Reinvent the Toilet” challenge – stood ready for commercialization. The Single User Reinvented Toilet (SURT) offered an off-grid, self-contained system capable of processing waste, generating water, and reducing environmental impact. Turning this technical success into a viable product, however, meant confronting intertwined challenges around behavior change, infrastructure compatibility, financing models, and stakeholder incentives. Harvard Business School Assistant Professor Maria Roche and SURT engineer Dr. Shannon Yee join Brian Kenny to discuss the case “Toilets for the Underserved: The SURT Commercialization Challenge” and the central question of how to launch and then scale a technology particularly important for underserved markets, but not a lucrative short term investment opportunity.
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    30 分
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