A client asking for a discount mid contract can feel like a punch in the gut. Your brain goes straight to value, rejection, and worst-case scenarios, even when the work is solid and the relationship is good.

In this episode, I share a real story from a digital marketing agency owner whose client asked to lower her monthly price by two-thirds halfway through a three month engagement. The surprising part is that he was not unhappy and the results were not the issue.

I take a look at what to do when a client wants to lower their investment, how to stop taking it personally and how to get curious about what is really driving the request. Often it is cash flow and timing, not a lack of trust or a lack of value.

You will hear the three options you have in this situation, and why restructuring payments can sometimes protect your scope, your revenue, and the relationship at the same time.

00:00 Introduction

00:38 Client is asking for a discount mid contract

01:45 The real issue: cash flow, not value

02:30 Three options when a client asks for a discount

03:37 Restructure payments, keep scope

04:35 Timing and cash flow vs price

05:00 Protect revenue and protect relationships

LINKS

Emma McQueen:

Day With The Queen

Website

YouTube Channel

August Go-Getter Event in Brisbane: https://emmamcqueen.com.au/events/go-getter-brisbane/

BD Sprint:

https://emmamcqueen.com.au/coaching-services/bd-sprint/

Mentioned in this episode:

Day With The Queen