🎙 Episode: When Your Cleaning Guarantee Gets Tested—How to Handle Re-cleans Like a Pro

Your cleaning guarantee just got called out—now what?

In this no-nonsense episode of Cleaning Business Life, we dive deep into one of the trickiest situations every cleaning business owner eventually faces: a client invoking your 24 or 48-hour re-clean guarantee.

When your part-time team isn't available to fix the issue quickly, what’s your next move?

We’re pulling back the curtain on the uncomfortable but crucial truth—you’re ultimately responsible for making it right, even if that means grabbing your supplies and handling the re-clean yourself.

In this episode, you'll learn:

• The exact protocol for navigating client complaints and quality concerns.
• How to communicate effectively with both your clients and your cleaning technicians during a service failure.
• Why personally showing up can turn a negative review risk into a customer loyalty win.
• The right way to document and address performance issues with your team—without damaging morale.
• How recleans reveal hidden cracks in your operations and how to use these situations to strengthen your business.

Think it’s too costly to handle recleans personally? We’ll prove why the price of fixing it now is far less than the cost of losing a valued client.

If you’re ready to take ownership, protect your reputation, and build stronger client relationships, this episode is a must-listen.

🎧 Tune in now and learn how your response to problems defines your business more than your service ever will.

#shannonmiller

#jamierunco

#kleanfreaksuniversity

#24hourguarantee

#recleans

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It can be crowed when trying to figure out who you are going to learn from

Up your cleaning game, join over 6000 Cleaning Business Owners most of whom are located here in the United States.

Support the show

Questions? Feel free to reach out!

Shannon Miller: cleaningbusinesslife@gmail.com

Join my FB Group: https://www.facebook.com/groups/1583362158497744
YouTube: https://www.youtube.com/channel/UCIjMz_-9YyiFvNVIgb61iYg

See Shannon's latest courses: www.KleanFreaksUnversity.com

Are you still stuck juggling paper calendars or making endless calls to confirm jobs? It’s time to break free from the chaos and streamline your cleaning business like a true pro. In this episode of Cleaning Business Life, Shannon and Jamie reveal the exact tool that turned their operations into smooth-running machines—and even helped one of them grow by a jaw-dropping 536% in just 12 months!

We're talking about Jobber, the all-in-one scheduling and business management software that’s been a total game-changer. Imagine automating client reminders, optimizing routes, creating polished quotes (with property photos!), managing team schedules, and processing payments—all from one sleek, easy-to-use platform. That’s what Jobber delivers—and then some.

In this episode, you’ll get the inside scoop on how Shannon and Jamie use Jobber daily to cut back their hours while scaling their profits. They break down which features are non-negotiable depending on where you are in your business journey and how to make smart decisions about when to upgrade.

After trying countless other scheduling platforms, they keep coming back to Jobber for one simple reason: it works. The system is reliable, constantly improving, and backed by a customer support team that actually cares about your success.

If you’re serious about growing your cleaning business without burning out, this episode is a must-listen. And when you're ready to make the switch, grab our special affiliate link below for exclusive perks:

👉 [Try it for FREE-https://share.getjobber.com/mzhfwVu] 👈

Ready to reclaim your time, increase your revenue, and impress your clients? Tune in now and discover how Jobber can help you get there faster.

Send us a text

It can be crowed when trying to figure out who you are going to learn from

Erica Paynter is the brains behind My Virtual Bookkeeper, a bookkeeping firm for cleaning companies, and the creator of Clean Co. Cash Flow Academy and the Clean Co. Collective. She’s on a mission to help cleaning business owners make sense of their numbers without boring them to tears! Erica’s all about turning messy books into profit-packed powerhouses.

support@myvbk.com

Up your cleaning game, join over 6000 Cleaning Business Owners most of whom are located here in the United States.

Support the show

Questions? Feel free to reach out!

Shannon Miller: cleaningbusinesslife@gmail.com

Join my FB Group: https://www.facebook.com/groups/1583362158497744
YouTube: https://www.youtube.com/channel/UCIjMz_-9YyiFvNVIgb61iYg

See Shannon's latest courses: www.KleanFreaksUnversity.com

What if you could harness the power of AI to completely transform your business operations? Join us for an exhilarating conversation with Ricky Funk, a trailblazing entrepreneur whose journey from tech enthusiast to cleaning business mogul showcases the magic of adaptability and forward-thinking.

Ricky's experiences underscore the potential of remote work and the essential nature of networking, providing invaluable insights for anyone looking to break geographical barriers in business. His fascinating story, including the pivotal role of events like the ISSA trade show in shaping his career, is an inspiration for aspiring entrepreneurs eager to merge passion with technology.

Expect a deep dive into the rapidly evolving world of coaching and mentoring, where Ricky and I dissect the current landscape, highlighting the intricacies of finding genuine mentorship.

We uncover the innovative methods businesses are adopting, such as remote walkthroughs, to stay ahead in the cleaning industry. With the ever-changing Google algorithms affecting visibility, particularly in rural areas, we discuss strategies to maintain a strong online presence.

Ricky offers his unique insights into managing geographically distant clients, making a compelling case for understanding local logistics as a cornerstone of business success.

Get ready to explore the future with Ricky’s groundbreaking vision of integrating advanced business data platforms with AI technologies. Imagine a world where you can "talk to your business," receiving tailored advice through a platform connecting ChatGPT to your business data. This episode unravels the potential of virtual reality in remote work, the critical importance of correct worker classification, and the exciting possibilities of niche business strategies focused on AI.

Join us as we navigate the exciting intersection of technology, business operations, and networking, delivering insights that could shape the future of your entrepreneurial journey.

Send us a text

It can be crowed when trying to figure out who you are going to learn from

Erica Paynter is the brains behind My Virtual Bookkeeper, a bookkeeping firm for cleaning companies, and the creator of Clean Co. Cash Flow Academy and the Clean Co. Collective. She’s on a mission to help cleaning business owners make sense of their numbers without boring them to tears! Erica’s all about turning messy books into profit-packed powerhouses.

support@myvbk.com

Up your cleaning game, join over 6000 Cleaning Business Owners most of whom are located here in the United States.

Support the show

Questions? Feel free to reach out!

Shannon Miller: cleaningbusinesslife@gmail.com

Join my FB Group: https://www.facebook.com/groups/1583362158497744
YouTube: https://www.youtube.com/channel/UCIjMz_-9YyiFvNVIgb61iYg

See Shannon's latest courses: www.KleanFreaksUnversity.com