Christine Mangino - Turning Radical Transparency Into Donor Trust
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Christine Mangino - Turning Radical Transparency Into Donor Trust
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In this episode of Funding the Future Now, Dr. Randy Dirks talks with Christine Mangino, president of Queensborough Community College (CUNY), about earning donor trust through radical transparency. Rather than hiding hard numbers, she shows her foundation board the full budget down to the penny — because when leaders share only good news, people stop believing them. She builds trust by letting donors see the work firsthand, whether at a campus celebration or graduation, where one donor told her, "I know I am giving my money to the right place." The same authenticity drives her internal culture and her crisis leadership, which she sums up as optimism paired with a plan. Her message is simple: people trust what they can see, so show them everything — the good, the bad, and the ugly.