Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE

Don't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2026

Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://geni.us/Shop-Ware-Free-Month

Transform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!
Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros

Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.

Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into a single, sleek digital platform.

Simplify payments. Streamline operations. Check out 360payments.com today!

In this episode, Lucas Underwood and David Roman are joined by Tyler Steever, a technician from Sioux Falls, South Dakota. Tyler Steever shares his path into the industry, highlighting how mentorship and hands-on learning shaped his career. The conversation delves into the importance of good shop culture and personal development, with Tyler Steever emphasizing the impact of teaching others and building supportive relationships. The episode also addresses mental health in the industry, as Tyler Steever openly discusses his personal struggles and the need to break the stigma around seeking help.

00:00 Getting into vehicle repair

05:03 Team cattle sorting challenge

06:51 Learning from a mentor

10:02 Rodeo scene and local issues

12:59 Changing jobs in the auto industry

16:34 Teaching horse training clinics

21:28 Reflecting on family and self-worth

23:33 Marriage as a lifelong commitment

26:01 Communication in Marriage

30:32 Warren Buffett's best advice

32:21 Struggling with mental health at school

36:21 Growing up with a religious dad

40:39 Technician's unexpected promotion story

41:51 Quitting a job rashly

46:39 Sharing personal goals and vision

49:38 Dog comforts during a breakdown

52:10 Discussing family and Ziploc bags

56:10 Spreading awareness and support

Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE

Don't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2026

Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://geni.us/Shop-Ware-Free-Month

Transform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!
Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros

Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.

Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into a single, sleek digital platform.

Simplify payments. Streamline operations. Check out 360payments.com today!

In this episode, the conversation centers around Alex DeSantis's journey from working in auto repair shops to becoming a coach for auto shop owners. The discussion explored the importance of clear communication and establishing standard operating procedures in the industry, highlighting how many shops still struggle with basics like proper onboarding and workflow organization. Several points were raised, including the value of sharing business data transparently with employees, practical benefits shop owners can offer beyond health insurance, and the crucial role of teaching both technical and communication skills to the next generation of technicians.

00:00 Empowered Advisor journey

06:17 Starting part-time coaching with Rena

08:31 Getting business coaching advice

13:29 Neglecting business investments and maintenance

15:56 Discussing employee benefits options

18:31 Complaints about AI-generated content

23:05 Frustrations with shop inefficiency

26:59 Improving communication with clients

29:30 Changing Views on Trade Education

31:18 Future-proofing with human expertise

34:42 Dealer advisor training issues

38:44 Encounter with silent shopkeepers

42:45 Office space changes

47:17 Talking about the mysterious fire

49:55 Local tales and warnings

53:04 Getting pitched SEO on podcasts

55:02 Preparing for 2027 expansion

Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE

Don't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2026

Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://geni.us/Shop-Ware-Free-Month

Transform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!
Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros

Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.

Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into a single, sleek digital platform.

Simplify payments. Streamline operations. Check out 360payments.com today!

In this episode, David & Lucas are joined by Brett Beitler to discuss the challenges and rewards of leadership in both family entertainment centers and the auto repair industry. Brett shares his experience in turning around struggling businesses, highlighting the importance of strong leadership, employee empowerment, and cultivating a culture of unreasonable hospitality. The conversation also explores the differences in leadership needs between industries, emphasizing the value of coaching, communication, and continuous personal growth for business success.

00:00 Setting up automatic audio switching

09:40 Inspiration to join preschool industry

10:28 Expanding business in Houston

16:37 Forming a Leadership Partnership

23:16 Improving airport bathroom satisfaction

27:04 Issues with Accountant and Bookkeeping

35:00 Dealing with customer feedback

40:18 Finding the Right Coaching Clients

43:05 Practicing effective leadership skills

53:33 Teaching Leadership to the Next Generation

58:29 Empowerment in the Workplace

01:01:37 Keeping up with rapid tech changes

Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE

Don't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2026

Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://geni.us/Shop-Ware-Free-Month

Transform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!
Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros

Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.

Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into a single, sleek digital platform.

Simplify payments. Streamline operations. Check out 360payments.com today!

In this episode, Lucas and David are joined by Ash Kaplan, owner of Golden Hour Garage. Ash shares her journey growing up in the automotive industry, how she built her niche helping struggling shops streamline workflow, and why process consistency is essential for shop success. The conversation also explores the impact of AI and automation in automotive repair, emphasizing the ongoing need for human expertise and genuine customer relationships.

00:00 Visual calendar time zone issue

10:32 Building workflows for struggling shops

12:27 Finding a solution for consistency

17:50 Explaining the company name

25:15 Documenting a car recall dispute

30:36 Employee motivation and compensation issues

32:59 Overcoming belief in others

39:15 Lessons on gullibility from father

47:26 Weekly and Quarterly Accountability Meetings

52:34 Building internal talent for growth

56:56 Discussing AI sustainability issues

59:31 AI's Impact on Job Markets

01:07:20 AI in automotive service shops

Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE

Don't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2026

Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://geni.us/Shop-Ware-Free-Month

Transform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!
Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros

Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.

Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into a single, sleek digital platform.

Simplify payments. Streamline operations. Check out 360payments.com today!

In this episode, the conversation focused on the experiences of an apprentice technician who won the Shop-Ware scholarship. One concept discussed was the importance of standardized processes in the shop to ensure consistent work quality and reduce customer complaints. A key theme that emerged was the value of mentorship and hands-on learning, with support from experienced technicians helping apprentices gain skills and confidence. The discussion explored how exploring diverse training resources, including online courses and technical classes, can accelerate professional growth for new technicians.

00:00 Brake pad inconsistencies and complaints

05:44 Cleaning caliper brackets

16:24 Bringing Kaitlyn on board

17:54 Training and skill progression

27:40 Learning electrical diagnostics skills

31:43 Talking about tough car repairs

33:59 Discussing employee pay incentives

42:57 Choosing the right conference sessions

48:07 Learning diagnostics through videos

52:21 Testing car battery voltage

58:50 Dealing with difficult customers

Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE

Don't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2026

Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://geni.us/Shop-Ware-Free-Month

Transform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!
Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros

Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.

Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into a single, sleek digital platform.

Simplify payments. Streamline operations. Check out 360payments.com today!

In this episode, the conversation focused on the evolution of diagnostics in the automotive industry and the transition from technician to business owner. One concept discussed was the value and limitations of certifications such as ASE, with a candid look at how credentialing and industry standards affect technician growth. A key theme that emerged was the importance of community-based training and support, emphasizing how shop owners and technicians can elevate industry standards by hosting and attending collaborative training events.

00:00 Identifying and fixing a valve issue

08:12 Early influence of my dad

14:32 Debating test competency methods

17:00 Discussing ADOS legislation requirements

24:41 Criticizing school accreditation practices

29:29 Continuous education in auto care

36:00 Community troubleshooting and collaboration

38:59 Getting support for Pico tools

46:38 Getting help from friends

52:22 Building community through hosting

53:43 Collaborating with suppliers for training

01:01:59 Advantages of live streaming

01:08:14 Marketing strategy for 2026

01:14:30 Improving industry skills through content

01:15:01 Getting started with the scope

Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE

Don't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2026

Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://geni.us/Shop-Ware-Free-Month

Transform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!
Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros

Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.

Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into a single, sleek digital platform.

Simplify payments. Streamline operations. Check out 360payments.com today!

In this episode, Cecil Bullard and Wayne Marshall discuss the challenges facing the automotive industry today. They examine the complexities and controversies surrounding technician licensing and certification, highlighting the need for industry-wide standards. The conversation also addresses the importance of financial literacy and measurable productivity in running a successful shop.

00:00 Debating dealership licensing issues

10:17 Balancing employee pay and motivation

13:05 Building Employee Loyalty

18:33 Improving employee wages and management

23:01 Business fundamentals and financial ratios

29:03 Planning an Exit Strategy

35:00 Chris Enright on industry frustration

41:01 Need for sophisticated testing

46:14 Importance of unique selling proposition

51:13 Importance of inclusivity and differentiation

54:12 Challenges with membership relevance

01:03:44 Young talent and enthusiasm

01:04:15 Recruiting a young car enthusiast

Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE

Don't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2026

Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://geni.us/Shop-Ware-Free-Month

Transform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!
Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros

Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.

Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into a single, sleek digital platform.

Simplify payments. Streamline operations. Check out 360payments.com today!

In this episode, Lucas and David are joined by Tara Topel to dig into the challenges facing shop owners and the broader automotive industry. They examine the importance of building businesses that can run independently of their owners, emphasizing the need for processes, standards, and effective delegation. The conversation also highlights a lack of engagement with valuable industry resources, such as the Auto Care Association, underscoring the need for greater awareness and participation among shop owners. Finally, they discuss the shifting landscape of automotive technology—from EVs to ADAS calibrations—and the risks and responsibilities that come with staying current.

00:00 Handling online criticism

07:36 Balancing business and family time

11:22 Trading our souls for convenience

18:10 Preparing for business contingencies

26:12 Joining a National Auto Association

30:40 Helping People Who Want Change

32:37 Importance of labor in auto shops

40:45 ADAS calibration cost concerns

46:05 ADAS system calibration advice

48:59 Pilot and maintenance disagreement

56:20 Traffic control and roundabouts

59:47 Distracted driving habits