Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE

Don't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2025

Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability

Make sure you mention: CTISUMMER to get FREE data migration!

If you're ready to make a real change in your shop's success, join Shop Marketing Pros' Plan With the Pros workshop this October to connect with them and other shop owners. You'll leave with your entire year for 2026 planned out.

Click here to register: https://geni.us/PlanWithThePros

Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.

Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform.

Simplify payments. Streamline operations. Check out 360payments.com today!

In this episode, Lucas and David are joined by Samantha Higdon, founder of Shift Point Academy. Samantha explains the philosophy behind Shift Point’s training, emphasizing relationship-based selling and the importance of communication within shop teams. The conversation also explores how training programs can adapt in a changing industry, including countering the impact of AI and fostering ongoing accountability for both trainees and shop owners.

00:00 Top Tier Service Advisor Insights

08:01 Importance of Parts Deposit

14:25 "Communication Challenges with Autism"

20:58 Service Advisor Training Incident

25:58 Messy Hotel Stay After Bar Visit

32:35 "New CSR Training in NJ"

38:33 "Shopware Inspection with 5 Cs"

39:57 "Manual Workflow Explanation"

45:15 Cost Breakdown of Diagnostic Tests

50:37 Grocery Shopping Routine

55:48 Spring Car Care Clinic Recap

01:01:58 Faulty Inspection Uncovered

Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE

Don't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2025

Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability

Make sure you mention: CTISUMMER to get FREE data migration!

If you're ready to make a real change in your shop's success, join Shop Marketing Pros' Plan With the Pros workshop this October to connect with them and other shop owners. You'll leave with your entire year for 2026 planned out.

Click here to register: https://geni.us/PlanWithThePros

Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.

Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform.

Simplify payments. Streamline operations. Check out 360payments.com today!

In this episode, Lucas and David are joined by Ken Miller, owner of 821 Collision and president of AASP New Jersey. Ken outlines the ongoing challenges faced in the collision repair industry, stressing the relentless pressure from insurance companies and their impact on repair quality. He shares a chilling story about uncovering dangerously incomplete repairs on a nearly new vehicle, emphasizing the importance of thorough inspections and documentation. The conversation also explores the increasing overlap between collision and mechanical shops, driven by the complexities of ADAS systems and the need for greater collaboration and education in both fields.

00:00 Insurance Challenges Undermine Auto Repair

05:09 Tampered Seat Belt System Detected

08:00 Post-Collision Inspection Basics

12:45 Car Repair Struggles and Inspections

13:26 Car Imperfections and Concerns

16:43 Professional Responsibility Irrefutable

20:29 Insurers’ Auto Settlement Practices

24:50 Researching Title 17 Regulations

28:22 CEO-Employee Pay Gap Concerns

32:29 Dispute Over $40K Repairs

36:36 Calibration and Liability in Auto Repairs

40:22 Reluctance in Auto Repair Challenges

42:08 Insurance Companies' Calibration Dispute

46:44 Licensure Tied to I-CAR Accreditation

50:01 "Advanced Auto Tools Misjudged"

51:44 Challenges in Training and Labor Rates

55:46 Expanding Mechanical Team in NJ

58:14 Enhancing Mechanical Show Value

Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE

Don't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2025

Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability

Make sure you mention: CTISUMMER to get FREE data migration!

If you're ready to make a real change in your shop's success, join Shop Marketing Pros' Plan With the Pros workshop this October to connect with them and other shop owners. You'll leave with your entire year for 2026 planned out.

Click here to register: https://geni.us/PlanWithThePros

Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.

Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform.

Simplify payments. Streamline operations. Check out 360payments.com today!

In this episode, Lucas and David are joined by Tonnika Haynes, second-generation shop owner of Brown's Automotive in Chapel Hill. Tonnika shares the inspiring story of her family’s legacy in the automotive industry, detailing her journey from growing up in her father’s body shop to taking over the business and navigating the challenges of shop ownership. The conversation covers the importance of maintaining strong core values and community involvement, the lessons learned from previous generations, and Tonnika’s commitment to supporting the next wave of automotive professionals.

00:00 Untold Story of Inspiration

06:28 Reflecting on Parental Work-Life Balance

15:27 Realization: "I'm Owed Nothing"

17:13 Gift of Parenthood Reflections

25:29 "Shop Evolution and Inspiring Leadership"

29:29 Buying a Corvette Dilemma

37:09 "Concerns Over Industry Representation"

42:26 "Dedicated and Punctual Workforce"

47:58 Choosing Family Over Long Hours

48:44 No "Kill Switch" for Illness

58:30 Shop Closure Decision Explained

59:37 "Car Service Delay Options"

01:05:55 "Memories of Downtown Snack Shop"