Why do some home service companies stall at $5M while others explode past $50M? 💰

Chris and Chad break down the real reasons home service businesses stall out, and what separates the ones that scale from the ones that stay stuck. From the crucial shift between operator and CEO to building systems that drive accountability without micromanagement, Chad shares unfiltered lessons from scaling Peterman Brothers beyond the $50M mark.

Whether you're at $2M trying to grow or feeling stuck at $10M, this episode will challenge your thinking, call out the excuses, and arm you with practical steps to level up.

Want to win in the shoulder seasons, book more calls, and build a team that drives the business without you pulling every lever?

Press play. ▶️

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Key Takeaways:

• Stop running calls, start running the business.
• Trusting others unlocks scalable growth.
• Systems create self-accountability in teams.
• Booking rate drives everything, track it daily.
• Know your next hire based on weaknesses.

Too many HVAC, plumbing, and home service leaders feel stuck in a cycle of "meeting after the meeting." Plans sound good in the room, but out in the field, nothing really changes. Technicians are confused, office teams feel out of the loop, and commitment is hit-or-miss.

In this solo episode, Chad Peterman continues the series on The Five Dysfunctions of a Team and digs into dysfunction number three: lack of commitment. He breaks down why clarity and conflict are non-negotiable if leaders want real buy-in, not silent resistance. From explaining lead costs to CSRs to involving field pros before changing processes, this conversation is built for leaders who manage techs, installers, and call center teams every day.

Chad unpacks how purpose, simple scoreboards, and better one on ones can transform "gray area" into clear expectations. He shares how paths to progression, pay plan clarity, and town hall style communication can help techs feel heard, supported, and ready to chase bigger goals for their families, not just hit a daily ticket number.

Ready to build a more committed, high-performing team inside your shop?

Join The Arena, Chad Peterman's coaching community for home service leaders, to get practical tools, live coaching, and a network of owners and managers who are scaling the right way - https://cantstopthegrowth.com/

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Key Takeaways:

• Clarity before action: confused teams do not commit, so explain the why, what, and how before expecting buy in.
• Conflict creates alignment: productive disagreement in meetings leads to decisions people will actually support.
• Show the scoreboard: simple metrics and clear pay plans show techs exactly what winning looks like.
• Listen to the field: involve technicians before changing processes so decisions work in the truck, not just the office.
• Purpose over paycheck: connect daily work to helping families and building futures, not just closing tickets.
• One on ones build commitment: use individual meetings to connect goals, performance, and support for each person.
• Leaders remove friction: the main job of leadership is making the field's hard job easier so they can serve customers better.

Home service owners are pouring money into marketing and still watching the call board swing from "overbooked" to "crickets." In this special Around the CAMPfire takeover on Can't Stop the Growth, CAMP Digital founder Katie Donovan sits down with Matt Murray, CMO and Head of Innovation at Peterman Brothers, to unpack how Peterman built a growth engine that actually matches demand to capacity.

Matt shares how Peterman uses real-time data, capacity-aligned marketing, and tight alignment between operations and marketing to keep techs busy, CSRs confident, and ad spend pointed at the right services in the right markets. The conversation digs into brand, trust, community presence, and what it really looks like to scale from "just keep the board full" to a disciplined, repeatable growth system.

For HVAC, plumbing, and trade leaders, this is a playbook for turning chaos into control: how to use capacity dashboards, speed-to-lead, and transparent scoreboards so the entire team knows the score and how to win. Matt also talks about shop tours, learning from other contractors, and why calm, clear leadership matters more as the business grows.

Additional Resources:

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Join The ARENA - a CSTG Community (powered by our media partner, PeopleForward Network)

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Key Takeaways:

• Marketing must match your actual capacity.
• Simple, visible data drives better daily decisions.
• Protect your speed-to-lead if you want to win more jobs.
• Brand is built through trust and community presence.
• Calm, clear leadership cuts through growth chaos.
• Learning from other shops shortens your path to scale.