Most home service companies still treat the call center like an expense.

That is a mistake.

In this episode of Can't Stop the Growth, Chad Peterman sits down with Avoca's Tyson Chen to break down why the call center should be treated like a true revenue driver. From booking rate clarity to missed daytime opportunities, after-hours overflow, membership conversion, and smarter coaching, this conversation is packed with practical insight for HVAC, plumbing, and trade leaders who want to stop losing revenue they never even knew they had.

This episode is especially valuable for owners, GMs, call center managers, and operators preparing for peak season and trying to maximize every lead that comes through the door.

Additional Resources:

Connect with Tyson Chen

Learn more about Avoca

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Chad Peterman | CEO | Author

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Key Takeaways:

• Your call center is not overhead
• Know your real booking rate
• After-hours is a major revenue leak
• Missed calls reveal bigger operational problems
• Coaching needs more than a few sampled calls
• Input metrics drive output metrics
• Memberships increase commitment
• Operations and call center must stay aligned

What separates people who stay stuck from people who keep growing?

Chad breaks down what it really means to think like a winner and why leadership starts with the habits, attitude, and daily choices most people overlook.

From building an environment that supports success to avoiding dream stealers and chasing goals big enough to sound a little crazy, Chad shares a practical and energizing message for leaders who want to raise their influence and help others rise too. There is no fluff here, just a clear reminder that winning starts within, and that the best leaders put people first while moving boldly toward the future.

If you are building culture, leading a team, or simply trying to level up your own mindset, this episode will challenge you to think bigger, lead stronger, and keep growing. 🔥

Additional Resources:

Join The ARENA - a CSTG Community

Subscribe to CSTG on YouTube!

Connect with Chad on LinkedIn

Chad Peterman | CEO | Author

Learn more about the Peterman Brothers

Follow PeopleForward Network on LinkedIn

Learn more about PeopleForward Network

Key Takeaways:

• Winning starts with habits others avoid.
• Attitude multiplies leadership influence fast.
• Protect your vision from dream stealers.
• You only get one life, dream boldly.
• Great leaders help others win first.

High-performance sales teams are not built by accident. They are engineered through competitive culture, relentless action, and leaders willing to develop people at a deeper level. Chris and Chad sit down with serial entrepreneur and sales powerhouse Josey Parks to unpack what it really takes to scale an elite team.

Josey shares the gritty lessons behind growing a sales force from a few dozen reps to hundreds, revealing why mindset, data, and personal accountability matter more than flashy tactics. From door-knocking strategies and question-based selling to matching the right rep with the right opportunity, the discussion dives into the systems and leadership philosophies that separate top performers from the rest.

This episode goes beyond scripts and sales funnels. It is a people-first deep dive into building competitive cultures, developing leaders from within, and taking bold action even when the path feels uncomfortable. If you want to grow faster, lead better, and create real momentum in your business, this one will challenge the way you think about sales success.

Additional Resources:

Listen to To the Point, wherever you get your podcasts!

Learn more about To the Point

Join The ARENA - a CSTG Community

Subscribe to CSTG on YouTube!

Connect with Chris on LinkedIn

Chad on LinkedIn

Chad Peterman | CEO | Author

Follow PeopleForward Network on LinkedIn

Learn more about PeopleForward Network

Key Takeaways:

• Competitive culture fuels elite performance and scalable team growth
• Action beats analysis when building momentum in sales
• Data driven rep assignment increases conversion and revenue
• Personal development directly impacts professional sales success
• Systems scale businesses more effectively than individual talent