『Can Healthcare Executives Lift KPIs through a People-First Strategy? with Giovanna Leeks』のカバーアート

Can Healthcare Executives Lift KPIs through a People-First Strategy? with Giovanna Leeks

Can Healthcare Executives Lift KPIs through a People-First Strategy? with Giovanna Leeks

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10月19日まで。※適用条件あり
In this episode of the Delivery by Design Podcast, Alastair Mitchell-Baker speaks with Giovanna Leeks, wrapping up her time as Chief People Officer at Princess Alexandra Hospital NHS Trust, about putting people, culture, and relationships at the centre of NHS transformation.Gio explains why an effective people operating model goes beyond HR policies and processes. She discusses balancing data and structure with the human side of leadership, building psychological safety and a just culture, and making leadership more visible and accessible.The conversation also explores the new hospital programme, moving appropriate services into community settings, and redesigning care around local needs. Gio explains why collaboration across acute care, primary care, community services, social care, and local authorities is essential for improving patient care and making better use of resources.Key Takeaways:Why NHS operating models need to balance structure and data with a people-centred approach.How psychological safety, just culture, and visible leadership can strengthen workplace culture.Why moving suitable services into community settings can improve patient and staff experience.How collaboration across acute, primary, community, and social care can reduce organisational silos.Why Chief People Officers need to play a wider role in culture and organisational transformation.Noteworthy Quotes:“If you have a people-led organisation, people will, because they feel valued, give their 100%.” – Giovanna Leeks“It’s all about those people soft skills, but actually they are absolutely integral.” – Giovanna Leeks“You cannot make the judgement from the start that they are guilty.” – Giovanna Leeks“You have to keep checking the temperature.” – Giovanna Leeks“It is about talking to people. It’s about being accessible.” – Giovanna Leeks“There’s no way back. We need to keep working together for a better use of the resources, but also for better patient care.” – Giovanna Leeks“It’s not just about HR policies and processes. We need to be looking at people. We need to be supporting our community.” – Giovanna LeeksKey Timestamps00:00 - Introduction: People-first leadership and the purpose of the NHS01:54 - What does an operating model mean in practice?04:47 - Building a people-focused HR operating model07:20 - Moving from a finance-led to a people-led organisation10:46 - Psychological safety and encouraging staff to raise concerns17:23 - The new hospital programme and transforming services22:57 - Improving the experience for patients, staff, and the community25:16 - Developing and maintaining organisational culture29:30 - The importance of executive visibility and listening to frontline staff33:23 - Can a people-first approach work in larger organisations?37:47 - Breaking down silos across healthcare organisations40:00 - Developing collaboration across acute and primary care42:23 - The future role of Chief People Officers in the NHS44:38 - Closing reflections and Gio’s move to Whittington HealthDisclosure: Portions of this episode (such as the introduction or promotional segments) use AI-generated voice narration produced under human editorial review.Follow Our Guest, Giovanna Leeks:Giovanna Leeks LinkedIn: https://www.linkedin.com/in/gioleeks/ The Princess Alexandra Hospital NHS Trust LinkedIn: https://www.linkedin.com/company/nhs-at-princess-alexandra-hospital/ Connect with the Host, Alastair Mitchell-Baker:LinkedIn: https://www.linkedin.com/in/alastair-mitchell-baker-a01babb/Follow our Colleagues from Tricordant: Andrew Liles: https://www.linkedin.com/in/andrew-liles-282b1792/ Yasmin Wills: https://www.linkedin.com/in/yasmin-wills-b72535146/ Nick Richmond: https://www.linkedin.com/in/nickgmrichmond/ Helen Blanchard: https://www.linkedin.com/in/helenblanchard21/ More from Tricordant:Website: https://www.tricordant.com/YouTube: https://www.youtube.com/channel/UCo2WP_UCnm-tszOIc87O36QLinkedIn: https://www.linkedin.com/company/tricordant-ltd/Email: office@tricordant.com Follow the Podcast:Apple Podcasts: https://podcasts.apple.com/us/podcast/delivery-by-design/id1884004753Spotify: https://open.spotify.com/show/1FZ3DP0DcivWcXv8bJH3Hw?si=64f2414b3fbd44cc
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