Episode 2 of CX Meets by Exponential-e explores the evolving relationship between retail, hospitality, and leisure, and how these sectors are increasingly converging in a digital-first world.Host Roberto Castro, Sales Manager at Exponential-e, is joined by Glynn Davis, founder of Retail Insider and experienced retail journalist, to unpack how customer experience, loyalty, AI, and in-store innovation are reshaping the industry.From the rise of experiential retail and loyalty-driven hospitality to the reality of AI adoption and data challenges, this conversation goes beyond the headlines to explore what’s really happening across the sector.

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In this episode, Roberto Castro, Sales Manager at Exponential-e, sits down with David Watson, Senior Account Manager, to reflect on key insights from Retail Hive. Drawing on conversations with industry leaders, they explore how the retail landscape is rapidly evolving—shifting from traditional infrastructure conversations to a stronger focus on customer experience, personalisation, and the growing role of AI. From innovative in-store concepts like frictionless shopping and enhanced fitting room experiences, to the rise of retail media and digital engagement, this discussion highlights the trends shaping the future of retail.

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