Why Friction Is Becoming Retail’s Biggest Advantage - Ep 02
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Why Friction Is Becoming Retail’s Biggest Advantage - Ep 02
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概要
Episode 2 of CX Meets by Exponential-e explores the evolving relationship between retail, hospitality, and leisure, and how these sectors are increasingly converging in a digital-first world.Host Roberto Castro, Sales Manager at Exponential-e, is joined by Glynn Davis, founder of Retail Insider and experienced retail journalist, to unpack how customer experience, loyalty, AI, and in-store innovation are reshaping the industry.From the rise of experiential retail and loyalty-driven hospitality to the reality of AI adoption and data challenges, this conversation goes beyond the headlines to explore what’s really happening across the sector.
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