『CX Files』のカバーアート

CX Files

著者： Mark Hillary and Peter Ryan
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  • サマリー

  • CX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and Peter talk to their guests about the future of CX, the important trends, and what customers really expect from brands today.
    (C) IT Decisions and Carnaby Content 2018-2024
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エピソード
  • Seandette Wiltshire - The Contact Hub - CX and BPO Is Taking Off In Barbados

    Seandette Wiltshire - The Contact Hub - CX and BPO Is Taking Off In Barbados
    2024/05/16

    Seandette Wiltshire is the founder and director of strategy and operations at The Contact Hub. She is based in Christ Church, Barbados.

    The Contact Hub offers contact center and marketing services to companies in Barbados - and beyond. In this conversation with Peter Ryan, Seandette talks about creating a new BPO in Barbados and how the region is developing a growing reputation for the quality of CX services.

    https://www.linkedin.com/in/seandette/

    https://gocontacthub.net/
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    32 分
  • Steve Mosser - Sensée - Flexible WFM & Total Footprint Optimization

    Steve Mosser - Sensée - Flexible WFM & Total Footprint Optimization
    2024/05/09

    Steve Mosser is the Group CEO & Chief Innovations Officer at Sensée. He is based in London, UK.

    Sensée is a work-from-home specialist, but has recently purhased The Contact Company, in Liverpool UK. This more or less doubled their size, but means they now offer both contact center and WFH options.

    In this conversation, Steve focuses on the evolution of workforce management and flexible working patterns, why this is good for the clients and the agents, and how to create flexibility while still investing in agents - rather than creating a casual workforce.

    https://www.linkedin.com/in/steve-mosser-77136712/

    https://www.sensee.co.uk

    https://newsblog.sensee.co.uk/sensee-creates-a-powerhouse-in-uk-based-cx-outsourcing-with-purchase-of-the-business-of-the-contact-company/
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    30 分
  • CX Outsourcers Atlanta - Immediate Feedback From The Conference Floor

    CX Outsourcers Atlanta - Immediate Feedback From The Conference Floor
    2024/05/02

    CXOutsourcers 2024 took place on May 1/2 in Atlanta, GA.

    Both Mark Hillary and Peter Ryan were at the event. Mark talked to some of the speakers and delegates about their thoughts on what they experienced and learned from the event.

    This podcast features:

    Stephen Loynd, Founder and Principal at TrendzOwl

    https://www.linkedin.com/in/stephenloynd/

    Rod Jones, Founder Rod Jones Contact Center Consulting

    https://www.linkedin.com/in/rodjonessouthafrica/

    Yanique Grant, MD of Professional Training and Occupational Services Ltd. (PTOS)

    https://www.linkedin.com/in/yaniquewagrantcx/

    Tyler Ashby, COO of Agents Only

    https://www.linkedin.com/in/tyler-ashby-agentsonly/

    Neil Sturrock, Global Customer Support Director

    Wave Mobile Money

    https://www.linkedin.com/company/wavemm/

    https://www.linkedin.com/in/neils74/
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    10 分

あらすじ・解説

CX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and Peter talk to their guests about the future of CX, the important trends, and what customers really expect from brands today.
(C) IT Decisions and Carnaby Content 2018-2024
マネジメント 経済学
続きを読む 一部表示

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