『CX Excellence - chats with Anjali』のカバーアート

CX Excellence - chats with Anjali

CX Excellence - chats with Anjali

著者： Anjali Malhotra
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 C-Xcel Chats are conversation about customer Experience Excellence. The podcast episodes cover best practices in Industry wrt people, processes n technology that are utilized towards building great Customer ExperienceAnjali Malhotra マネジメント マネジメント・リーダーシップ 経済学
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  • Brands & CX: Uniting Marketing and Experience

    Brands & CX: Uniting Marketing and Experience
    2024/04/23

    In the latest episode of CX Excellence Chats with Anjali, she delves into the intricate relationship between brand equity and customer experience, with Beth Karawan, Co-Founder of ImprintCX. Hear them speak about the transition from marketing to CX, the impact of brand purpose on customer strategy, the importance of storytelling, cross-functional collaboration and more! Join them as they explore dimensions of brands forging meaningful connections with their customers that potentially enhance brand-customer relationships. #CXExcellence#BrandExperience#CustomerCentricity#MarketingStrategy#BrandPurpose Connect with Anjali: LinkedIn: / anjali-malhotra-17505525 Instagram: / cxcel3 Twitter: https: //twitter.com/xcel_c Facebook: / cxcel3 Email: anjali@c-xcel.com Website: https://www.c-xcel.com

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    48 分
  • Building Customer-Centric Organizations

    Building Customer-Centric Organizations
    2024/04/04

    In this episode of CX Excellence Chats, host Anjali engages in a compelling conversation with Mandisa Makubalo, a renowned Customer Experience Management Strategic Consultant. They dive into the intricacies of change management strategies aimed at fostering a customer-centric culture within organizations.

    Connect with Anjali:

    LinkedIn: https://www.linkedin.com/in/anjali-malhotra-17505525/

    Instagram: https://www.instagram.com/cxcel3/

    Twitter: https: //twitter.com/xcel_c

    Facebook: https://www.facebook.com/cxcel3

    Email: anjali@c-xcel.com

    Website: https://www.c-xcel.com


    #CXExcellence #Leadership #CustomerExperience #Culture #WomenInBusiness #DataManagement #AIinCX #Podcast
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    54 分
  • Decoding Customer Behavior: The Data-Driven Approach in Retail

    Decoding Customer Behavior: The Data-Driven Approach in Retail
    2024/03/20

    Join Anjali, host of CX Excellence Chats, in an enlightening conversation with Arpit A., Director of Growth Strategy & Data CoE at Anarock Retail- as they delve into the pivotal role of data analytics in shaping customer experience (CX) within the retail landscape. Explore how data-driven insights unlock valuable customer preferences, behaviors, and expectations, driving strategic decisions and enhancing retail CX.


    Connect with Anjali:

    LinkedIn: https://www.linkedin.com/in/anjali-malhotra-17505525/

    Instagram: https://www.instagram.com/cxcel3/

    Twitter: https: //twitter.com/xcel_c

    Facebook: https://www.facebook.com/cxcel3

    Email: anjali@c-xcel.com

    Website: https://www.c-xcel.com


    #RetailCX #DataAnalytics #CustomerExperience #RetailInsights #DataDrivenStrategy #RetailStrategy #CXExcellence #RetailTrends #CustomerInsights #DataInsights
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    51 分
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