エピソード

  • EP21 - Managed Services: Outsourcing IT Operations for Long-Term Success

    EP21 - Managed Services: Outsourcing IT Operations for Long-Term Success
    2025/11/27
    Running a business gets harder when your IT keeps breaking, slowing down, or pulling your team away from real work. That is why managed services matter. They give you expert support, stronger security, and long-term stability without hiring a full in-house team. In this episode, we break down how managed services actually work, what they cover, and why more companies use them to stay ahead. If you want fewer tech headaches and more time to focus on growth, this one is for you. Tune in and learn how managed services help you plan better, operate smarter, and scale faster. Check the blog here: https://onecoredevit.com/news-and-insights/business-process-offshoring/managed-services-outsourcing-it-operations-for-long-term-success/ 🔍 outsourcing business To learn more about CORE®, visit us at onecoredevit.com
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    4 分
  • EP20 - Red Flags to Spot Employer of Record Risks When Choosing an EOR

    EP20 - Red Flags to Spot Employer of Record Risks When Choosing an EOR
    2025/11/13
    Choosing the wrong Employer of Record can lead to serious headaches. From unexpected fees and unclear contracts to weak compliance and poor communication, one bad decision can disrupt your entire operation. In this episode of CORE® Conversations, we reveal the top red flags to watch out for when choosing an EOR. You'll learn how to identify the signs of risky providers, what questions to ask, and how to make sure your business stays protected while expanding globally. Check out the full blog here: https://onecoredevit.com/news-and-insights/employer-of-record/red-flags-to-spot-employer-of-record-risks-when-choosing-an-eor/ 🔍 employer of record To learn more about CORE®, visit us at onecoredevit.com
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    6 分
  • EP19 - Why Startup Managed Services Are Essential for Business Success

    EP19 - Why Startup Managed Services Are Essential for Business Success
    2025/10/30
    You started your business to build something great. Not to drown in IT problems, payroll headaches, and late-night stress over system crashes. Truth is, most startups don't fail because of bad ideas. They fail because founders try to do everything themselves. Managed services fix that. They take the load off your plate so you can focus on growing, not firefighting. In this episode of CORE® Conversations, we talk about how startups use managed services to scale faster, save smarter, and stay focused on what really matters: building the business. Read the full blog here: https://onecoredevit.com/news-and-insights/managed-services/why-startup-managed-services-are-essential-for-business-success/ 🔍 startup life To learn more about CORE®, visit us at onecoredevit.com
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    5 分
  • EP18 - Customer Service Skills: What Top Performers Do Differently in 2025

    EP18 - Customer Service Skills: What Top Performers Do Differently in 2025
    2025/10/16
    Good service isn't enough anymore. Customer expectations are higher than ever, and the best support teams aren't just reacting, they're leading the conversation. In this episode, we discuss what top performers are doing differently to stand out. From showing genuine empathy to mastering problem-solving and knowing when to lean on AI, these are the skills that separate average teams from customer experience powerhouses. Tune in to learn how your team can adapt, communicate better, and deliver service that actually builds loyalty. Want to learn more? Check out this blog: https://onecoredevit.com/news-and-insights/customer-service/customer-service-skills-what-top-performers-do-differently-in-2025/ 🔍 customer service representative To learn more about CORE®, visit us at onecoredevit.com
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    4 分
  • EP17 - How to Maintain Quality with Customer Service Outsourcing

    EP17 - How to Maintain Quality with Customer Service Outsourcing
    2025/10/02
    Outsourcing customer service can save time and money, but how do you make sure the quality stays high? In this episode of CORE® Conversations, we explore the secrets to maintaining great customer experiences when you outsource. From choosing the right partner to setting clear standards and using tech that tracks performance, you'll get practical steps you can actually apply. Tune in and learn how global businesses keep their customer service sharp even when it's outsourced. For a deeper dive, check out the full blog — https://onecoredevit.com/news-and-insights/customer-service/how-to-maintain-quality-with-customer-service-outsourcing/ 🔍customer service skills To learn more about CORE®, visit us at onecoredevit.com
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    5 分
  • EP16 - The Evolution of Call Centers in the Philippines: From Voice to Multichannel Support

    EP16 - The Evolution of Call Centers in the Philippines: From Voice to Multichannel Support
    2025/09/18
    Think Philippine call centers are just about answering phones? Think again. What started as late-night voice support has transformed into one of the most advanced customer service industries in the world. Today, call centers in the Philippines manage live chat, email, social media, and even AI-powered support, making them the backbone of global customer experience. In this episode of CORE® Conversations, we discuss how this evolution happened, why global companies continue to set up in the Philippines, and what businesses risk if they don't adapt. If you're still stuck on voice-only support, you're already behind. This episode shows you what's next and how to future-proof your customer strategy. Read the blog here: https://onecoredevit.com/news-and-insights/business-process-offshoring/evolution-of-call-centers-in-the-philippines/ 🔍call center customer service To learn more about CORE®, visit us at onecoredevit.com
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    6 分
  • EP15 - Managed Services Explained for Career Starters

    EP15 - Managed Services Explained for Career Starters
    2025/09/04
    Starting your career and wondering what "managed services" actually means for you? Many fresh grads and early professionals get lost in the buzzwords without really knowing how this model shapes careers and creates opportunities. In this episode of CORE® Conversations, we strip away the jargon and explain managed services in a way that's clear, practical, and relevant for career starters. You'll learn how it works, why companies rely on it, and most importantly, how you can position yourself to thrive in this growing industry. Full guide in the blog: https://onecoredevit.com/news-and-insights/careers/managed-services-explained-for-career-starters/ 🔍outsourcing services To learn more about CORE®, visit us at onecoredevit.com
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    5 分
  • EP14 - Understanding the Build-Operate-Transfer (BOT) Model: A Strategic Approach to Outsourcing

    EP14 - Understanding the Build-Operate-Transfer (BOT) Model: A Strategic Approach to Outsourcing
    2025/08/20
    Most companies fail when they expand overseas. And it's not because they lack money or talent. They fail because they don't have the right model. Costs spiral out of control, projects drag on, and managing from thousands of miles away turns into chaos. The Build-Operate-Transfer (BOT) model changes that. It gives you a proven framework to launch faster, avoid rookie mistakes, run smooth operations, and take full ownership when you're ready. 🎧 Tune in to Episode 14 of CORE® Conversations and learn how BOT can be your strategy for smarter, faster global growth. 📖 Want more details? Read the full blog: https://onecoredevit.com/news-and-insights/business-process-offshoring/understanding-the-build-operate-transfer-bot-model-a-strategic-approach-to-outsourcing/ 🔍 business structure To learn more about CORE®, visit us at onecoredevit.com
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    6 分