Artificial intelligence is rapidly entering dental practices; from chatbots on your website to automated appointment reminders and insurance FAQs. But is this technology improving patient experience, or is it commoditizing the heart of dentistry?

In this solo episode of CEO Chairside with Dr. Greg Grillo, we dive into how AI is reshaping the dental front desk. Dr. Grillo explores:

• Real stories of practices using AI for new patient scheduling and collections

• Where AI adds profit and efficiency (after-hours booking, insurance, payments)

• The risks of over-promising, cold interactions, and damaging patient trust

• Lessons from airlines, banking, and healthcare on the limits of automation

• How to position AI as a digital assistant — not a replacement for your team

If you’re a dental CEO, practice owner, or team leader, this episode will help you decide: will AI replace your front desk, or will it empower them to deliver an even better patient experience?

In this insightful episode of CEO Chairsight, Dr. Greg Grillo and Dr. Julie Kellogg delve into the intricate journey of identity transition within the field of dentistry. As they explore the challenges and opportunities that come with evolving beyond the traditional role of a dentist, they share personal stories and professional insights.

Discover how embracing new identities can lead to fulfillment and growth, and learn about the importance of storytelling in navigating these transitions. Whether you're a seasoned professional or just starting out, this episode offers valuable perspectives on redefining success and finding purpose beyond the operatory.

In this episode of CEO Chairside, Dr. Greg Grillo shares actionable strategies to boost your practice's profitability without extending your work hours or raising fees. Discover how small, strategic changes can lead to significant financial gains, as Dr. Grillo walks you through a 90-day framework designed to optimize efficiency and enhance your bottom line. Tune in to learn about quick wins, schedule efficiency, and leveraging your hygiene department for maximum impact. Don't miss out on these insights that can transform your practice's financial health!