『Business of Tech: Daily 10-Minute IT Services Insights』のカバーアート

Business of Tech: Daily 10-Minute IT Services Insights

Business of Tech: Daily 10-Minute IT Services Insights

著者： MSP Radio
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In 10 minutes daily, The Business of Tech delivers the latest IT services and MSP-focused news and commentary. Curated to stories that matter with commentary answering 'Why Do We Care?', channel veteran Dave Sobel brings you up to speed and provides resources to go deeper. With insights and analysis, this focused podcast focuses on the knowledge you need to be effective, profitable, and relevant.Copyright 2019-2026 MSP Radio 政治・政府 日次 経済学
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  • MSP Risk: Continuing to Sell Predictable Execution as AI Removes Price Floor

    MSP Risk: Continuing to Sell Predictable Execution as AI Removes Price Floor
    2026/06/30
    The dominant structural shift underlined in this episode is the removal of the pricing floor for undifferentiated, repeatable IT work due to agentic AI adoption, especially in IT services and MSP operations. As described by Dave Sobel, this shift is not about wholesale job elimination but about AI absorbing routine, predictable execution, leaving human operators responsible for judgment and oversight. This change is illustrated by organizations such as OpenAI, where 97.9% of employees use AI agents, and by sector-wide hiring data tracked by SignalFire, revealing that software engineers—previously considered vulnerable—remain the largest share of new hires. The most consequential development is the clear division between executional work and judgment-based roles. Data from SignalFire shows that software engineers make up 55% of new tech hires, contrary to predictions of their displacement by AI. Similarly, ISC2's Cybersecurity Workforce Survey, reported by Dark Reading, finds entry-level cybersecurity roles are evolving rather than disappearing, with AI taking over routine triage and increasing demand for higher-level judgment skills. OpenAI's near-universal internal AI adoption supports the notion that employees are adapting their roles rather than being replaced outright. Further supporting developments include evidence from SplashTop, which measured that 53% of IT team capacity is spent on endpoint maintenance and repetitive tasks, areas highly susceptible to automation. The effect is heightened by macro trends—cited from Axios Macro and the NFIB—showing small businesses are actively reducing hiring plans and seeking solutions that remove the need for headcount growth. New MSP offerings, such as managed support teams available within 30 days, are scrutinized for repackaging traditional labor models vulnerable to rapid automation. For MSPs and IT service providers, the operational implication is the urgent need to reevaluate service lines, staffing, and pricing models. Services based on predictable, repeatable execution now face competition from AI-driven agentic work that operates with negligible marginal cost, eroding the business case for labor arbitrage and body-shopping models. The path to defensibility shifts toward services that require human judgment, oversight, and outcome-based delivery, with increased risk for firms reliant on commoditized execution. Sorting offerings by their exposure to automation and focusing investment in non-automatable, judgment-driven roles becomes a practical risk mitigation approach. 00:00 The Most-Hired Casualty 04:19 Which Half It Eats 07:06 The Rent-a-Team Trap 09:47 Why Do We Care? Supported by: Pax8 Sign up for the SMB Online Conference: www.smbonlineconference.com 💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.
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    14 分
  • Hybrid Endpoint Management Is the New Normal: Jake Mosey on Visibility and Control

    Hybrid Endpoint Management Is the New Normal: Jake Mosey on Visibility and Control
    2026/06/29
    The dominant structural shift addressed is the increasing operational dependency on Microsoft Intune for endpoint management across organizations of all sizes, which is exposing gaps between Microsoft’s native capabilities and the practical needs of managed environments. This shift is creating new pressure points for service margins, as IT service providers find themselves compensating for visibility limitations and inconsistencies in Intune’s deployment mechanisms. Vendors such as Recast Software have positioned themselves as companions that address these shortfalls, acknowledging that Microsoft routinely incorporates previously “companion” features into its own ecosystem. The primary evidence cited is the identified lack of comprehensive fleet visibility and inconsistent application deployment within Microsoft Intune environments. According to Recast Software’s Chief Product Officer, Jake Mosey, customer feedback repeatedly points to insufficient information about device states—especially during hybrid or co-managed transitions from Microsoft Configuration Manager to Intune—and challenges with application deployment timing, patching, and third-party app management. These operational gaps create environments in which service providers must employ supplemental tools to maintain efficiency and consistency across client environments. Supporting developments include lessons learned from similar dynamics in the Apple-Jamf ecosystem, where continual vendor evolution (“Sherlocking”) forced channel vendors to focus on speed, specialization, and building direct community relationships. Jake Mosey emphasized that effective community-driven product development relies on discerning the needs of the wider user base, not just the loudest voices, and maintaining a focused strategy. The discussion also highlighted persistent fragmentation in multi-platform environments, meaning MSPs must often manage diverse device fleets with varying visibility and control requirements—a complexity heightened during prolonged hybrid migration states. Operationally, MSPs and IT leaders face practical implications including increased vendor dependency, the need for multifaceted visibility tools, and a requirement to plan for ongoing hybrid environments rather than clean migration end-states. Service providers are urged to prioritize automation where possible but must also recognize that full migration to a single endpoint platform remains impractical for many. Failure to address these gaps increases risk to client productivity and end-user satisfaction, particularly when patching, application deployment, or security controls are inconsistently applied. The expectation is that meaningful improvements will depend more on inventory and visibility capabilities than solely on automation or AI. 💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.
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    23 分
  • Navigating Shrinking Seat Counts: How AI Pressures MSP Revenue Streams and Security Operations

    Navigating Shrinking Seat Counts: How AI Pressures MSP Revenue Streams and Security Operations
    2026/06/25
    The dominant structural shift highlighted is margin pressure and business model viability for MSPs due to workforce reduction driven by AI automation. This is exemplified by Microsoft’s introduction of Agent365—an enterprise product licensing AI agents rather than human users—and industry reports forecasting that 30–50% of white-collar jobs may be replaced by AI technologies, according to publication summaries referenced during discussion. The shift fundamentally threatens the per-seat managed services pricing model that has anchored MSP revenue. Evidence of mounting financial risk is provided by the scenario where clients may halve their seat counts within a two-to-three-year window. As stated, this adjustment would immediately cut monthly recurring revenue (MMR) for MSPs. The discussion connects this trend to Microsoft’s evolving licensing model and notes an industry-wide consensus reflected in a Capterra survey, which found all surveyed MSPs in 2024 facing significant increases in local competition. The implication is that margin pressure from both automation and intensifying competition is occurring simultaneously. Additional developments reinforce the risks to stability. Security complexity and associated liability are increasing, as non-specialist teams—originally tasked with legacy IT functions—are now expected to take responsibility for security operations without adequate expertise. This burden is heightened by the emergence of unmanaged AI adoption at client organizations, creating new avenues for data exposure and regulatory risk. Surveyed business owners are considering exit or consolidation, citing inability or unwillingness to restructure business models to accommodate these changes. Peer group participation is recognized as widespread but not a direct countermeasure to these structural challenges. For MSPs and IT service providers, the practical implications are clear: reliance on the per-seat model is a growing contract risk, with revenue volatility linked to workforce automation outpacing both the speed of traditional service adaptation and client technology adoption. Accountabilities around AI risk, security governance, and compliance are expanding—often without a corresponding increase in compensable scope or staff capability. Operators must assess vendor dependency (especially in rapidly shifting software licensing models), realign service portfolios towards advisory, compliance, and security, and prepare for sustained market turbulence marked by shrinking margins and rising operational complexity. Supported by: Small Biz Thoughts Community Sign up for the SMB Online Conference: www.smbonlineconference.com 💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.
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    24 分
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