Kyle Eberts is the guy who gets the call for flooded basements, house fires, and unattended deaths. He tells Taylor today how slowly insurance money arrives, why he and his father nearly came to blows over the company name, and what he built in Claude in 30 minutes.

Kyle runs Crew Restoration & Construction in Sioux Falls, SD, with 40 teammates across a 100-mile corridor. His crews handle water, fire, hail, mold, asbestos, lead, and trauma cleanup, plus the rebuilds. He started as a stockbroker to avoid working for his dad before joining the family construction firm, pivoting to insurance restoration, and rebranding the company. In this episode, Taylor asks how techs move up, how Crew staffs a 24/7 emergency line without burning people out, why insurance jobs cost more, and how bi-weekly personal goal meetings changed his team. They finish by discussing the call-grading bot Kyle built for his new retail roofing center and why he thinks people will stop using Google within a year.

🎯 KEY TAKEAWAYS:

🏗️ TAKING DAD'S NAME OFF THE COMPANY [6:27]:

Would you change the name your father built his business under?

"What he didn't want was for me to change the name. It was Eberts Construction, our last name."

Kyle needed a descriptive name, but his dad resisted. Taylor faced similar family clashes. Must-watch! 👀

🗓️ PERSONAL GOALS, EVERY TWO WEEKS [22:58]:

Do you know what your crew wants out of the next five years?

"They do it with their employees and they call them PPF goals. So personal, professional and financial goals."

Borrowing from Cardone Ventures, Kyle holds bi-weekly 15-minute goal meetings. Despite a clunky start, managers now know their teams deeply.

🤖 A CALL-GRADING BOT BUILT IN 30 MINUTES [35:37]:

Is your office using AI for anything more than search yet?

"I literally had that entire thing built in 30 minutes."

Kyle linked Claude and RingCentral to record and score all calls, exposing surprisingly low ratings. Taylor shares his daily AI briefing. A must for AI skeptics

CHAPTERS:

00:00 - How AI Is Changing the Construction Industry

02:53 - From Stockbroker to Construction Business Owner

06:11 - Rebranding the Family Construction Business

08:58 - Applying Sales and Finance Skills to Construction

11:22 - Building a Strong Construction Company Culture

13:41 - Managing a 24/7 Emergency Restoration Business

18:34 - Working With Insurance Companies and Managing Cash Flow

22:51 - Setting Employee Goals and Building Stronger Teams

29:17 - Why Mindset Matters in Construction Leadership

31:01 - Turning Employees Into Intrapreneurs

32:32 - Expanding Into Retail Roofing

35:07 - Using AI to Automate Construction Operations

41:21 - How AI Is Transforming SEO and Construction Marketing

CONEXPO-CON/AGG: CONEXPOCONAGG.com

CONEXPO-CON/AGG Newsletter: https://www.CONEXPOCONAGG.com/industry-news#sign-up

🔗 CONNECT WITH KYLE EBERTS AND

CREW RESTORATION AND CONSTRUCTION:

• Website: https://www.crew3r.com/
• Facebook: https://www.facebook.com/CrewSiouxFalls/
• YouTube: https://www.youtube.com/@Crew3r
• Instagram: https://www.instagram.com/crew3r/

#Restoration #ConstructionBusiness #AIinConstruction