Book It! Insights from CX Community Authors
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Book It! Insights from CX Community Authors
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In this episode, we explore the journeys of two CX authors from the CX Accelerator community, their motivations for writing, and insights on the future of CX and AI. Discover how storytelling, community building, and authentic leadership shape exceptional customer experiences.
Chapters
00:00 Introduction to the Authors and Their Journey
05:08 The Importance of Community in Customer Experience
14:50 The Author's Journey and Target Audience
14:50 Insights from Jeannie Walters' Book
15:20 Writing for the Overwhelmed Leader
18:06 Navigating AI in Writing
24:23 Embracing Struggle in the Creative Process
24:55 Justin Robbins' Perspective on Writing and Purpose
27:31 Preparing for the Future of CX
29:50 Balancing Technology and Humanity
Resources
Justin Robbins's Book: More Than a Motto
Jeannie Walters's Book: Experience is Everything
Denise Yohn's Fusion
Charles Vogel's The Art of Community
Guests
LinkedIn - https://linkedin.com/in/justinrobbins
LinkedIn - https://linkedin.com/in/jeanniewalters