『Bits and Bytes by Byteworks』のカバーアート

Bits and Bytes by Byteworks

Bits and Bytes by Byteworks

著者： Matthew P. Scott and Joey Wenzler
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このコンテンツについて

A Broad array of topics in the technology space

Informative, relevant, and engaging. Without the self-serving narrative.

We aim to share industry best practices, drive awareness, and discuss what thought leaders share.

Companies or manufacturers often only focus on their area of interest, which is short-sighted, limiting, and siloed.

Our diversity and partner network offers substantial, informative value.

Similar challenges and growth aspirations exist in the b2b and b2c space.

This podcast gives an informative medium for what others are doing and seeing in the market.

© 2025 Bits and Bytes by Byteworks
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  • Bits and Bytes: Episode 20 - Unlocking The Power of AI in Customer Experience

    Bits and Bytes: Episode 20 - Unlocking The Power of AI in Customer Experience
    2025/09/19

    In this episode of the Bits and Bytes podcast, hosts Matthew P. Scott and Joey Wenzler are joined by Adam Kingery and Jeremiah Plaskett from Byteworks to discuss the impact of AI agents on customer experience.

    They explore the evolution of AI from simple chatbots to advanced autonomous agents that can handle complex tasks across multiple channels, such as answering FAQs, managing bus schedules for schools, and performing IT support functions like MFA resets.

    The discussion also touches on AI's potential to transform contact centers from cost centers to revenue centers while emphasizing the importance of responsible AI deployment.

    Tune in to learn how AI can streamline operations and enhance customer interactions across various industries.

    Have a question for the show? Email us: podcast@byteworks.com

    To a pitch-free podcast,

    Matt & Joey


    00:00 Introduction and Episode Kickoff

    00:25 Meet the Hosts and Guests

    00:41 Discussing WebEx Agents

    01:10 AI in Education: Real-World Applications

    02:12 Evolution of Chatbots to AI Agents

    02:53 Omnichannel Customer Experience

    04:48 AI Agents in Schools: A Case Study

    07:00 Benefits of AI Agents for Schools

    09:39 AI Agents Enhancing Customer Service

    17:56 Future of AI in Customer Experience

    21:23 The Future of AI in Households

    22:11 Revolutionizing School Districts with AI

    22:59 Addressing IT Challenges with AI

    23:29 Personal Experience with MFA Reset

    25:43 AI in Customer Service and Contact Centers

    32:47 Implementing AI Responsibly

    36:03 Steps to Integrate AI in Your Business

    40:40 Conclusion and Future Prospects
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    42 分
  • Bits and Bytes: Episode 19 - Built to Last: How Network Resilience Powers Innovation

    Bits and Bytes: Episode 19 - Built to Last: How Network Resilience Powers Innovation
    2025/08/15

    Discover how a resilient and dependable network is more than just uptime - it's about enabling innovation, agility, and speed.

    In this episode, hear from two IT professionals working at the intersection of infrastructure and application development, and how their collaboration ensures performance, productivity, and trust in the systems they support.

    We welcome Jeff Monson, IT Director, Endpoint Clinical

    &

    Michael Moir, Principal Engineer, Autodesk

    Thank you for subscribing to our channel on YouTube (@byteworks01)
    Following us on LinkedIn @byteworks
    And checking out our site: www.Byteworks.com

    Have a question for the show?
    Please email us: Podcast @ byteworks.com

    To a Pitch-Free Podcast,
    Matt & Joey
    Hosts of Bits and Bytes by Byteworks

    #techpodcasts #itinfrastructure #security #byteworks
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    33 分
  • Bits and Bytes: Episode 18 - IT Infrastructure in M&A - A Playbook for Due Diligence and Integration

    Bits and Bytes: Episode 18 - IT Infrastructure in M&A - A Playbook for Due Diligence and Integration
    2025/07/03

    We explore the critical role of #IT infrastructure in Mergers and Acquisitions - from pre-acquisition technical due diligence to post-acquisition network integration.

    Hear firsthand from Andy Green, Director of IT for Guardian Pharmacy. He has done this repeatedly. He shares what to look out for, what often goes wrong, and how to build a scalable, secure, and resilient IT foundation across multiple organizations

    Have a question for us? Email the show
    Podcast@byteworks.com

    #mergersandacquisitions #itinfrastructure #pharmacy #informationtechnology
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    24 分
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