Why Healthcare Support is Facing a Talent Crisis and How AI is the Cure.In this episode of the Experience Dialogue, Ascendo AI CEO KAY sits down with Jaspreet Singh, a veteran executive with over three decades of experience leading customer-centric organizations.While the technology sector sees a shift in the labor market, the healthcare and medical device industries are facing a different reality: a massive shortage of specialists and a workforce nearing retirement. Jaspreet shares how his transition from tech giants like Microsoft and Autodesk into the healthcare space revealed a critical opportunity: using AI not to replace humans, but to amplify them.In this discussion, we explore:The 50% Productivity Boost: How automating mundane administrative tasks (the "mundane") allows specialists to focus on high-value patient outcomes.Carbon vs. Silicon Employees: Navigating the new reality of managing a hybrid workforce of human experts and AI agents.Change Management in Regulated Industries: How leaders can move the needle in HIPAA-compliant environments without compromising safety or privacy.Role-Modeling AI: Why the next generation of leadership must be "AI Native" to drive true organizational transformation.About Our Guest: Jaspreet SinghJaspreet is a seasoned Chief Customer Officer and General Management leader with a 30-year track record of scaling global post-sales operations. Having held pivotal leadership roles at Microsoft and Autodesk, he has mastered the entire customer lifecycle, from professional services and consulting to sales excellence and support. Today, he is dedicated to applying his deep technical expertise to solve the complex challenges of the healthcare industry, focusing on personalized medicine and improving the patient-provider journey through intentional technology adoption.