What does technology look like inside an organization most people know for donation centers and thrift stores?

In this episode, we sit down with Allen Star, CIO of Goodwill Industries, to go behind the scenes of Goodwill's technology strategy and explore how innovation, leadership, and digital transformation are helping the organization evolve.

Allen shares his perspective on how technology leaders can balance innovation with real business needs and how his leadership style has evolved throughout his career.

In this episode, we discuss:

• The evolution of technology and digital transformation at Goodwill
• How Goodwill approaches innovation and evaluates new technology
• The changing role of the CIO and today's technology leader
• Leadership lessons from managing teams through change
• Where AI, automation, data, and emerging technologies could create new opportunities
• Allen's advice for technology professionals and future leaders

One of the biggest takeaways from our conversation: innovation isn't just about having the newest technology. It's about finding the right technology, solving meaningful problems, and getting people to actually use it.

Whether you're a CIO building your technology roadmap, a business leader evaluating your next technology investment, or a technology professional thinking about the future of your career, this conversation offers a great look at what innovation looks like inside a mission-driven organization.

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