Beyond Throughput: Closing the Loop on Patient Care—with CPO Michael McKendall
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Beyond Throughput: Closing the Loop on Patient Care—with CPO Michael McKendall
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Moving patients efficiently through the emergency department is essential, but patient care does not end at discharge. When medications are unaffordable, transportation is unavailable, or follow-up care breaks down, patients can easily fall through the cracks and return to the hospital.
In this episode, Dane Nardi speaks with Michael McKendall, a Chief Pharmacy Officer and healthcare operations leader whose career has spanned clinical pharmacy, ancillary services, and multi-campus hospital operations.
Drawing from his experience improving throughput in an emergency department serving roughly 200 patients each day, Michael discusses:
- How frontline insights, data, and accountability can improve patient flow
- Why follow-up processes frequently break down after discharge
- How pharmacists can support medication adherence and help prevent readmissions
- The affordability and transportation barriers facing underserved patients
- Why technology should complement—not replace—the human connection in healthcare
The conversation offers a practical look at how healthcare leaders can improve operational efficiency while keeping the entire patient journey in view.