In this episode of Strategic Leadership in the AI Era, Brian C Jensen explores the rise of agentic AI—systems that do more than answer questions. These autonomous tools can break goals into steps, use software and data, evaluate their own actions, and continue working until a task is completed. The episode explains how this shift is moving AI beyond chatbots and into real business operations.

Brian examines where agentic AI is already creating value, including software engineering, customer service, workflow automation, and cross-platform business processes. He also explores the risks behind the technology, from high operating costs and failed pilots to prompt injection, excessive permissions, poor governance, and inaccurate productivity claims.

The episode offers a practical framework for adopting autonomous systems responsibly. Leaders will learn how to identify genuine agentic capabilities, measure outcomes objectively, classify systems by risk, control tool access, assign human supervisors, and keep people involved when decisions carry serious operational, financial, or customer consequences.

Brian C Jensen is a business strategist and CEO of Legacy Global Consulting, Inc., helping organizations use AI, leadership, and innovation to drive sustainable growth.

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