Lore segment begins at (16:40)

Beneath Orgrimmar, dark shaman enslave creatures from the Firelands while Horde commanders and SI:7 agents interpret the same threat through opposing fears. In Lordaeron, a mysterious Hooded Crusader dismantles the Scarlet order from within. Her identity is Lilian Voss, the undead daughter rejected by the father who trained her to hate the very thing she became. Her campaign carries us through Houndmaster Braun, Armsmaster Harlan, Flameweaver Koegler, High Inquisitor Whitemane and finally into Scholomance, where Darkmaster Gandling still turns his students into experiments.

Far from that violence, a new pandaren begins training beneath Master Shang Xi. The search for the four elemental spirits introduces Aysa Cloudsinger and the patient Tushui path, Ji Firepaw and the decisive Huojin path, and the balance both philosophies once created together.

When the great turtle Shen-zin Su finally answers his people, they discover an Alliance airship buried in his side. Aysa and Ji work with survivors from both factions to free him. Their cooperation saves every life on the Wandering Isle, but it lasts only until the immediate danger is gone.

The Alliance and Horde demand a choice. Aysa follows the Alliance. Ji follows the Horde. Friends, relatives and former companions are told that the people beneath the other banner are now sworn enemies, just as the mists around Pandaria begin to part.