In another episode of Better Business, Better Life, host Debra Chantry-Taylor is joined by Lacey Hayes, a seasoned EOS Implementer with a deep background in hospice care and organisational growth. Lacey shares how EOS helped scale a hospice business from $45 million to $78 million, and the lessons that apply to any growth-focused business.

They explore the tools that made the biggest impact, like the meeting pulse and Level 10 meetings, and how they shifted communication and accountability across a team of over 400 employees. Lacey stresses the importance of anchoring tough conversations in the company’s purpose and vision, using core values as a compass for leadership.

Together, they talk about how to spot the right people for the right seats, how to keep values alive throughout the organisation, and why external facilitators are crucial in complex settings like family businesses.

Whether you're new to EOS or deep in implementation, you’ll gain actionable ideas to keep your team focused and connected to a larger mission.

CONNECT WITH DEBRA:        

___________________________________________        

►Debra Chantry-Taylor is a Certified EOS Implementer | Entrepreneurial Leadership & Business Coach | Business Owner

►Connect with Debra: ⁠debra@businessaction.com.au ⁠

►See how she can help you: https://businessaction.co.nz/      

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GUEST DETAIL:

► EOS Implementer - Lacey Hayes

► Lacey Hayes - LinkedIn

Episode 233 Chapters:  

00:00 – Introduction

03:04 – Transition to EOS Implementation

05:16 – Impact of EOS Tools and Meetings

08:51 – Structuring the Organisation and Accountability

11:21 – Processes and People in EOS

16:43 – Using EOS Tools for Evaluation and Improvement

24:01 – The Role of Purpose and Vision in EOS

30:43 – Anchoring Hard Conversations in Purpose

33:23 – Engaging the Entire Team in the Vision

36:24 – Final Tips and Recommendations

This week on Better Business, Better Life, host Debra Chantry-Taylor is joined by Adam Harris to give you the inside scoop on the upcoming EOS Conference! With over 220,000 EOS users and 850+ implementers worldwide, this year’s event promises to be the biggest yet.

Taking place on September 5th at Pullman on the Park in Melbourne, the conference will feature global EOS leaders, including Mark O’Donnell and Don Tinney, plus hands-on workshops and breakout streams tailored for every stage of EOS implementation. Debra also shares details on her session, “Are you self-implementing or self-inflicting EOS?”, while Adam reveals what makes this event an unmissable opportunity for business leaders.

Plus, Debra and Adam share insider tips on securing discounted tickets and what attendees can expect from this powerful day of learning, networking, and growth.

CONNECT WITH DEBRA:        

___________________________________________        

►Debra Chantry-Taylor is a Certified EOS Implementer | Entrepreneurial Leadership & Business Coach | Business Owner

►Connect with Debra: debra@businessaction.com.au

►See how she can help you: https://businessaction.co.nz/      

____________________________________________        

EOS CONFERENCE DETAILS:

► Register Here

► Use DEBVIP or ADAVIP for 50% off tickets!

► Email Debra at debra@businessaction.com.au or Adam at adam@businessaction.com.au for free ticket offers.

Episode 232 Chapters:  

00:00 – EOS Conference Overview

02:39 – Details of the EOS Conference

04:22 – Breakout Streams and Workshops

05:26 – Event Details and Ticket Information

09:17 – Personal Experiences and Benefits of EOS

09:32 – Annual Planning and Team Building

12:13 – Celebrating Successes and Setting Long-Term Goals

14:24 – Execution and Problem-Solving

16:17 – Final Recap and Encouragement

In this week’s episode of Better Business, Better Life, host Debra Chantry-Taylor is joined by seasoned EOS Implementer and entrepreneur Scott Rusnak to talk about one of the most overlooked skills in business: the power of saying no.

From launching his own software company to relocating internationally and embracing EOS, Scott shares the lessons he’s learned about boundaries, self-care, and living intentionally. He introduces the concept of Dunbar’s number - a guide for who gets your energy, and explains how clarity breaks, core values, and a bigger sense of purpose can help entrepreneurs avoid burnout and find real fulfilment.

Whether you're a people pleaser, a business owner on the edge, or just looking to better manage your time and relationships, this episode will give you the tools to pause, prioritise, and protect what matters most.

CONNECT WITH DEBRA:        

___________________________________________        

►Debra Chantry-Taylor is a Certified EOS Implementer | Entrepreneurial Leadership & Business Coach | Business Owner

►Connect with Debra: ⁠debra@businessaction.com.au ⁠

►See how she can help you: https://businessaction.co.nz/      

____________________________________________        

GUEST DETAILS:

► Scott Rusnak's Website

► Grab a Copy of Scott's Book

► Scott Rusnak - LinkedIn

Episode 231 Chapters:  

00:00 – Introduction and Guest Overview

00:15 – Scott’s Career Journey

05:53 – Transition to EOS Implementation

08:26 – The Importance of Saying No

17:18 – Practical Tips for Saying No

18:22 – Balancing Personal and Professional Life

18:40 – The Role of Core Values and Purpose

38:40 – Cultural Shifts and Personal Growth

40:06 – Final Thoughts and Future Plans