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What really happens behind the scenes in Australia’s most recognised handyman franchise Hire A Hubby?
In this episode of Small Business Sorted, Kay and Crystal sit down with Jim Kelly (Hire A Hubby Mona Vale & Balgowlah) and Giles Smith (Hire A Hubby Forestville) two of the Northern Beaches’ highest‑rated handyman franchisees.

Jim brings 30+ years of franchising and customer service experience, multiple Franchisee of the Year awards. Giles shares his journey from Cornwall farm kid → CIO → children’s book author → one of Sydney’s most Google‑rated handymen.

Together, they unpack:

• How they got into Hire A Hubby including surfing conversations, failed ventures, and “do what you love” moments
• Why franchising reduces risk and how buying an existing customer base changes everything
• The three biggest complaints in the handyman industry (and how good operators avoid them)
• How to manage staff, avoid burnout, and stop the boom‑and‑bust cycle of tradie work
• The real misconceptions about handymen and why the job requires massive skill breadth
• Their biggest mistakes, warranty nightmares, and how they fixed them fast
• The habits and systems that keep their businesses profitable and customers loyal

You’ll also hear brilliant stories from spray‑painting a neighbour’s house by accident to the infamous “wrong letterbox saga” plus practical advice for any small‑business owner about hiring, quoting, communication, and protecting your sanity.

Perfect for:
Small business owners, tradies, franchise buyers, Northern Beaches locals, and anyone curious about what it really takes to run a successful service‑based Handyman Property Maintenience business.

Contact - Hire A Hubby - https://hireahubby.com.au/

Giles Smith - Hire A Hubby Forestville
Jim Kelly - Hire A Hubby Mona Vale and Balgowlah

#SmallBusinessSorted #HireAHubby #BNIAustralia #BNISydney #HandymanBusiness #TradieBusiness #FranchiseBusiness #SmallBusinessAustralia #NorthernBeachesBusiness #PropertyMaintenance #BusinessGrowth #CustomerService #BusinessSystems #TradieLife #PodcastAustralia

Hire A Hubby, Giles Smith, Jim Kelly, Hire A Hubby Forestville, Hire A Hubby Mona Vale, Hire A Hubby Balgowlah, handyman franchise Australia, Australian franchise podcast, tradie business advice, property maintenance business, Small Business Sorted podcast.

Connect with us:
Crystal Petzer - https://businessgrowthcoach.com.au/
Kay Godfrey - https://upupandaway.net.au/

Radio Northern Beaches 88.7 or 90.3 FM - https://www.rnb.org.au/
Email us - radio@businessgrowthcoach.com.au

Facebook - https://www.facebook.com/profile.php?id=61590811295505
Instagram - https://www.instagram.com/small_business_sorted/

If this episode hits home, share it with a business owner who needs to hear it.