Behind The Summer Scenes With Sarah Carter
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In Episode 6 of the Behind the Summer Scenes Series, Kailee sits down with Sarah Carter, a warehouse associate turned purchasing and inventory specialist at Quality, for the series finale. Sarah shares how she followed her longtime friend and supervisor Shelly to Quality, and what it really takes to get technicians out the door each morning, starting with 6 a.m. arrivals. She compares it to getting kids off to school. She walks through the many moving parts behind every job, from staging equipment and creating purchase orders to coordinating with dispatch and sales. Sarah also talks about the team's biggest summer win: resetting the entire warehouse and rolling out ServiceTitan in the middle of peak season. She explains why communication is everything when things get busy, and why the warehouse office has become a safe space for the team. The episode wraps up with a round of summer speed questions.