If you’ve ever asked yourself, “Why am I working so hard and still not seeing the money?” — this episode is for you.

In Part 1 of The Pharmacy Numbers Game, I pull back the curtain on the financial realities of being a pharmacy contractor in the UK. From Category M and clawbacks to the Drug Tariff and PPD statements, you’ll learn why understanding your numbers isn’t just helpful — it’s survival.

Using real stories, including lessons, I explain how the NHS contract works (and why it’s often misunderstood), why Average Item Value is a trap, and how to avoid building your business on false forecasts.

This is the episode I wish someone had given me in year one. If you’re serious about building a profitable pharmacy, press play — and get ready to see your business through a new lens.

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What if survival in pharmacy wasn’t just about chasing NHS prescriptions?

In today’s episode, I’m sharing the real story of how we moved beyond NHS dependency and built a sustainable income stream through private services, changing not only our cash flow but our entire business model.

You’ll hear the honest lessons we learned: the mindset shifts, the early mistakes, the patient success stories, and how private services reshaped the future of our pharmacy.

If you’re feeling the pressure of tighter margins, delayed payments, and growing costs, this episode will show you why private services aren’t just extra income — they can be a lifeline.

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What happens when doing it all starts doing you in?

In this episode of Behind the Counter: Pharmacy and Beyond, I’m sharing one of the hardest and most important lessons I’ve learned in business: letting go.

I open up about the real cost of trying to control everything, from burnout and bottlenecks to missed opportunities and strained relationships. You’ll hear how we went from micromanaging chaos to building a leadership team that helped our pharmacies thrive — and the mindset shifts it took to get there.

Whether you’re a pharmacy owner, entrepreneur, or just someone who struggles to delegate, this episode is packed with real stories, honest lessons, and practical tips on how to build a business that doesn’t revolve around you — and why that’s the best thing you can do for your growth.

🗝️ In this episode, you’ll learn:

• Why trying to do everything yourself is dangerous for growth
• How to build a strong, accountable leadership team
• Why delegation isn’t abdication — it’s empowerment
• Practical steps to start letting go (without losing control)
• How I finally got my life back and scaled my business sustainably

🎧 Tune in now and discover how letting go might just be the thing that takes your business to the next level.